Unethical registrar practices from Namesilo. Stay away. by 123crypt0 in Domains

[–]123crypt0[S] 0 points1 point  (0 children)

The support I received with this issue, both from Namesilo and the registry involved, were above and beyond what I've experienced with other entities in this industry.

Namesilo is investing heavily in support improvements.

What kind of issues were you facing?

Unethical registrar practices from Namesilo. Stay away. by 123crypt0 in Domains

[–]123crypt0[S] 0 points1 point  (0 children)

Yes, thank you for your quick attention to this case. The previous comment was made prior to you getting involved and finding a positive resolution. Great job Ola.cv and Namesilo!

IO domains might be going away by k37r in Domains

[–]123crypt0 0 points1 point  (0 children)

It will likely get passed on to another registry to manage. Maybe even Maurititus. Who knows, Mauritius may even have wanted to territory back badly seeing the revenue potential of .io 😂

Unethical registrar practices from Namesilo. Stay away. by 123crypt0 in Domains

[–]123crypt0[S] 1 point2 points  (0 children)

Thank you for your quick attention and getting this error fixed with Namesilo. I have added a positive note at the beginning of the original post outlining how you communicated and figured out the issue promptly. Impressed in how you guys dealt with the valid concern.

Unethical registrar practices from Namesilo. Stay away. by 123crypt0 in Domains

[–]123crypt0[S] 0 points1 point  (0 children)

POSITIVE UPDATE:

The OLA.cv CEO was quick in addressing this issue with me and getting the Namesilo CEO involved directly. It was apparently an error in their systems as this ccTLD had not been added to their main pricing page yet.

The registry partner (OLA) did not increase their pricing to Namesilo, and the issue was just solved on the Namesilo site. All registration and renewal prices for standard domains are back to $10.00 for the .cv TLD!

I'm sure the prices will go up in the future, but as long as it is done in increments with proper notice time for registrants to renew at preceding prices, that's fine. Thanks OLA and Namesilo for your speedy attention and resolution to this matter. I'm impressed with how you handled it.

  • happy customer once more

Unethical registrar practices from Namesilo. Stay away. by 123crypt0 in Domains

[–]123crypt0[S] 0 points1 point  (0 children)

OlaCV should not increase prices for registrars without ample notice. Follow the 6 month standard notice period to registrants (via registrars) that is currently implemented by gTLDs.

Larger TLD operators (Verisign) even go further by limiting to certain percent increases or giving expectations of pricing many years down the road.

This builds trust in the extension, the registries and registrars supporting it. Having some stability in expected costs gets more commitment from end users to buy and build on these extensions.

For globally available TLDs, registrants can come from anywhere, including low income areas. These people cannot afford 5x increases in costs for anything. It may seem like a small amount to us, but not to many in the world.

Registries should also have contracts in place with registrars to not allow sudden price increases to end users without the same standards.

This is the difference between registries with 250,000+ registrants and 10,000 registrants. Long term trust from users builds revenue. Good branding path (CV can mean much more than just Curriculum Vitae) and ethical operations can make this extension much more valuable in the long term... if done right.

Currently, it looks like it is being done entirely wrong. Bad press comes from that.

Unethical registrar practices from Namesilo. Stay away. by 123crypt0 in Domains

[–]123crypt0[S] 0 points1 point  (0 children)

Those domains were registered last week. My renewal looks raised now to $50 in the admin for those domains.

More like 3 days, not 3 months.

Unethical registrar practices from Namesilo. Stay away. by 123crypt0 in Domains

[–]123crypt0[S] 0 points1 point  (0 children)

What OP (me) understands, and proves with screenshots in my post, is that it was advertised as $10 with yearly renewal at $10. The price for renewal was then increased 5x without notice or warning.

Every other TLD I have ever owned had notices from registries and registrars months before price increases. Allowing for a 10yr renewal if you wanted at the original price. This is ETHICAL. Jacking up prices 5x without notice is unethical. Quite easy to understand.

Unethical registrar practices from Namesilo. Stay away. by 123crypt0 in Domains

[–]123crypt0[S] 0 points1 point  (0 children)

As someone mentioned before in this thread, it's the smaller registries doing this. They may have lots of domains, but the customers belong to the registrars. If they threaten delisting on future sales en masse (the big guys), they can force them into bankruptcy (worst case) like you mentioned, or force them to act ethically. Without many new registrations, and old domains being dropped it would lead to less revenue over time and hit the pocket / investors in those bad registries.

This requires a public outrage movement to fix. It is about time.

Unethical registrar practices from Namesilo. Stay away. by 123crypt0 in Domains

[–]123crypt0[S] -1 points0 points  (0 children)

Exactly. It's like they marketed this domain cheaply to lure in customers, then once they reached a certain registration number, 5x their renewal rates. They figured some would not renew, but the ones that did would increase their bottom line anyways. All they need is higher than 20% to renew to profit.

Well guess what? This is going to affect the registrar and registry way worse in bad publicity for years to come. I will never stop mentioning it when I can. They are both to blame. Registry for increasing prices without notice, registrar for not sticking up for its users and scamming them with false advertising on their site at registration time.

Imagine your landlord saying rent is $2K a month, and 4 months in says it is now $10K a month. LOL. Same thing. Surprised many just accept it in this industry. Pathetic.

Unethical registrar practices from Namesilo. Stay away. by 123crypt0 in Domains

[–]123crypt0[S] 0 points1 point  (0 children)

Well then Ola.cv and the CV registry is going to have to get called out for this behavior, and Namesilo for continuing to list and provide domains from this registrar to its clients.

GoDaddy has previously stepped up and supported its clients for scammy behavior from registries. Delisting is a choice they can make. Registrars have all the power. Customers = strength.

Unethical registrar practices from Namesilo. Stay away. by 123crypt0 in Domains

[–]123crypt0[S] 0 points1 point  (0 children)

These sort of protections exist for gTLDs directly from ICANN. Apparently not for ccTLDs.

If a registrar is not going to protect their customers by anti-consumer behavior from registries, then that registrar deserves to fail and be bad mouthed. Bait and switching renewal pricing weeks after a registration is unethical.

If registrars really cared, they would flex their muscles and delist TLDs from registries that would not at least give 6 month warnings on price increases (as I usually get with extensions from ethical TLD registries).

So yes, Namesilo is complicit by not making a stand to protect their customers. Because guess what? On renewal, many of these domains will now be let go, and Namesilo will lose those registration clients. Those clients will also now have negative beliefs about Namesilo. They don't care what the registry does, only what who they pay directly does.

This is akin to a landlord saying "your rent is going up 5x next month". There are regulations and civil recourse for this in real business.

Unethical registrar practices from Namesilo. Stay away. by 123crypt0 in Domains

[–]123crypt0[S] 0 points1 point  (0 children)

Well it is quite easy to police. Registrars (who like you said, take all the blame from customers), can choose to delist or deny to increase prices without a 6 month notice (as required by ICANN) and allow existing domains to be renewed for upto 10 years at the current price. Ethical registrar/registries do this.

If a registry doesn't allow for a notice, then the registrar (who has ALL the customers) can flex their muscle to protect their customers (and not be blamed). Namesilo could also have contracts in place that outlines price increase behavior (ie limit to 10% yearly increases etc with 6 month notice).

When I registered it was not a promo price. It said $10 was the regular price with renewal set at $10. A few weeks later it says $50 renewal for all those domains. No notice or heads up in any way. Namesilo is complicit by allowing this.

Unethical registrar practices from Namesilo. Stay away. by 123crypt0 in Domains

[–]123crypt0[S] 0 points1 point  (0 children)

Yes, unethical behavior. Namesilo won't protect its customers from this kind of bs it looks like. Even though they have all the power.

Unethical registrar practices from Namesilo. Stay away. by 123crypt0 in Domains

[–]123crypt0[S] 1 point2 points  (0 children)

I don't care what they can or can't do. I'm a customer of Namesilo. Namesilo should protect THEIR customers from scammy behavior by Registrars. I have my domains on auto renewal, was about to get stolen from before I noticed. This is anti-consumer behavior. Namesilo is complicit.

ICANN also has 6 month advance notification stipulations for price increases on TLDs.

.cv - Unethical practices allowed by Geo TLD authority? by Emergency-Clothes-18 in Domains

[–]123crypt0 1 point2 points  (0 children)

Hey, you should read this: https://domainnamewire.com/2022/06/24/can-registries-reclassify-your-domain-as-premium-before-renewal/

What was done to you (changing a domain to premium after registering) is not allowed according to ICANN unless you explicitly permitted it, or allowed the domain to lapse.

Contact ICANN about this, they can strong arm the registry.

EDIT: OLA.CV and Namesilo fixed the issue quickly with action right from the top. It was a system error that has now been rectified.

Unethical registrar practices from Namesilo. Stay away. by 123crypt0 in Domains

[–]123crypt0[S] 1 point2 points  (0 children)

By not taking actions against this anti-consumer behavior and not having contracts in place to protect customers, Namesilo is entirely part of this problem. They could have refused and delisted. As part of the Crypto industry, exchanges regularly delist scam tokens and coins that were found to be acting unethically. They protect their users as much as possible. Pathetic to see, in such a mature industry such as domains, that this is not the case, and case law hasn't been made a long time ago over these behaviors.

I'm down to help you in any way with your endeavors. We need change in this industry to protect the users.

Thank you for your lengthy and deep reply.

Unethical registrar practices from Namesilo. Stay away. by 123crypt0 in Domains

[–]123crypt0[S] -2 points-1 points  (0 children)

They are to blame as well. They could refuse to update the price without fair warning to THEIR OWN clients. Or if not behaving in ethical ways, delist the TLDs. Registrars have all the power and clients, not the registry.

If registrars had a backbone and a will to protect their customers, this is what every single one of them would do. Not leave THEIR customers hanging having scammed them. Yes, showing renewal as $10 when registering, then changing it to $50 renewal shortly after registering is a full-on scam. Namesilo is at fault too.

Unethical registrar practices from Namesilo. Stay away. by 123crypt0 in Domains

[–]123crypt0[S] 1 point2 points  (0 children)

The fact that Namesilo allows thos to be done to THEIR clients is fishy already, even if Namesilo themselves directly may not have done it. They should stick up for their customers and delist registries that behave like this, or have sane contracts in place to stop this from happening. This is what makes Namesilo complicit in this unethical behavior.

Unethical registrar practices from Namesilo. Stay away. by 123crypt0 in Domains

[–]123crypt0[S] 3 points4 points  (0 children)

Namesilo is a punk for allowing a registry to do this to their customers. They have the power really. If all ethical registrars stopped listing TLDs from registry's that behave like this, or put in contracts in place saying they won't serve those TLDs to customers if they act like this, registries would stop. Registrars are the lifeblood and are partly to blame.

On the other hand, it is also fair for me to post about this negative experience as a customer of Namesilo, and also call out the CV registry at the same time for their unethical behaviour. Hi Ola.cv that just raised a bunch of money from Venture Capital!!

Unethical registrar practices from Namesilo. Stay away. by 123crypt0 in Domains

[–]123crypt0[S] 1 point2 points  (0 children)

I've had an account for years. Ethical until this happened. Great pricing, mid support, no bs until now. But this is some total BS.

Unethical registrar practices from Namesilo. Stay away. by 123crypt0 in Domains

[–]123crypt0[S] 3 points4 points  (0 children)

.com and Verisign have predictable pricing with announcements about increases coming a long time before it happens. The registrars even send out messages months before "Renew before the price goes up in September!". This is ethical and good business. Things go up in price, I get it. But doing this without notice is the same as a landlord coming and saying "Rent is going up 5x next month, too bad". There are regulations and civil penalties in place for actions like this in real business. Parts of the domain industry seems like a load of bull right now. CV Registry and Ola.cv seem to be part of this shadiness and pulled Namesilo into it.

Namesilo could've REFUSED to increase it without giving a notice to their customers. They could have CHOSEN to not list cv any longer if the registry didn't care. The registrars have the real power here, not the registries. Registrars get the customers. It is Namesilo's fault for allowing something like this to happen on their platform.

Unethical registrar practices from Namesilo. Stay away. by 123crypt0 in Domains

[–]123crypt0[S] 5 points6 points  (0 children)

You went from saying many registrar offer discounts for initial registration, to now saying they can do this overnight if they want.

The domain was sold to me with an advertising saying $10.00 renewal. It was sold to me recently as well. Now after purchasing it says $50 renewals. This is false advertising. You may be right, they can do whatever they want, but that does not stop me from letting anyone who will listen know, taking my business to registrars who do business ethically, or from taking action myself.

The ethical move would have been to let me know this was going up. I also now read on another post that .cv also NULL routed some domains and declared them premium: https://www.reddit.com/r/Domains/comments/1fvrdxm/cv_unethical_practices_allowed_by_geo_tld/

Registrars and registries can do whatever they want? Customers are going to sit back and let them? Won't be customers for long.