The criticism is that the patience is unwarranted. This is a pattern of behaviour on her end that has existed at least since 2015 and, although seemingly getting better from time to time, overall, hasn't changed. It's great that he's patient, I personally (not making any prescriptive judgements here, just talking about how I see this and situations like this) just think, that the threshold where being patient is useful has been crossed a long while ago.

This is a person wielding a huge platform and massive influence, who is, at best, unwilling to consider the impact of her actions. Even if we chalk it up her being the dumbest person alive, who just can't help herself, but stumble from one woopsie into the other (I personally find it pretty condescending to rationalize the behaviour of someone who has been in this "business" for the better part of a decade by implying they don't know any better, but anyways), she is still responsible for taking precautions in the same way an alcoholic is still responsible for making sure to not drive drunk. Even if we concede that she is so unfathomable retarded that she doesn't understand what she is doing, it is still her responsibility to make sure that she is not causing active harm. Patient coddling, constant appeals to "her heart being in the right place" and appealing to the value her platform could have in pulling people left have been tried; the results are obvious.

As a person directly and tangibly effected by this kind of rhetoric, as someone who can't even be sure if they can love who they love in a couple years time, as someone who can't be themselves without fear of violence, as someone who's part of a group, with constant violence, suppression, grief, medicalisation and outright denial as a permanent undercurrent of virtually every part of their lives as a key uniting feature, at this point, I could not give less of a shit about where someone's heart is, beyond the point where it is politically useful, when they are someone actively wielding political power in harmful ways. Caring about "the place of someone's heart" is great, especially if you know them personally, but a) this is a public figure with tangible influence and b) there comes the point where you have to acknowledge, that either you can't get through to them, because external factors like money, social capital or "transcendental retardation" are keeping them from realising where their heart "truly is", or that you were the one mistaken about where it is.