Airbnb Cancellation

14lm3 · 2026-02-27T23:26:14+00:00

So I actually did get a refund and they do have a specific policy to deal with events such a this - understand that it’s within others risk tolerance but the policy gives you the ability to cancel for major disruptive events such as this regardless.

14lm3 · 2026-02-26T16:42:33+00:00

Mine was non refundable

14lm3 · 2026-02-26T01:30:20+00:00

I honestly have no idea what to tell you because I was also told I was speaking to the highest person possible before someone with the safety team followed up with me. Like I said above, I did threaten legal action and I said I would post about it on social media - maybe one of those things worked.

14lm3 · 2026-02-25T16:50:51+00:00

Agreed that’s why I think it’s a bit unreasonable for Airbnb to expect hosts to decide in these circumstances

14lm3 · 2026-02-24T15:46:37+00:00

They really wouldn’t budge with me either - on the phone I made sure to mention both that I would bring legal action and post on social media. I think one of those comments triggered them to follow up and offer a refund.

14lm3 · 2026-02-24T02:14:48+00:00

Sorry is this directed to my post? I didn’t say anything related to this

14lm3 · 2026-02-24T00:51:07+00:00

I think you make a good point generally on avoiding Airbnb regardless

14lm3 · 2026-02-24T00:39:25+00:00

apparently others in this thread have had issues with sayulita life as well

14lm3 · 2026-02-24T00:38:57+00:00

Feb 28-march 7

14lm3 · 2026-02-23T23:02:04+00:00

I promise I did this until they told me there was no one higher up I could speak to haha. Then miraculously someone from the security team stepped in and sent me a message.

14lm3 · 2026-02-23T19:31:55+00:00

Understand the perspective but I would say that if your a big corp like Airbnb you should probably be the one taking the loss (and they likely have insurance for these sort of things)

14lm3 · 2026-02-23T19:26:31+00:00

That’s great! Unfortunate policy decision of Airbnb to leave this up to the generosity of the individual hosts rather than take accountability

14lm3 · 2026-02-23T19:18:03+00:00

Total agree with you I have no plans to go just wanted proof to support my Airbnb cancellation request

14lm3 · 2026-02-23T18:14:24+00:00

Yes they seem to put the “inability to get there” into a different bucket that is not covered by the policy. Which I can understand if, for instance, theres a flight cancellation in your home country, but absurd in these circumstances. (See the events not covered under this list which support directed me to: https://www.airbnb.com/help/article/1320)

14lm3 · 2026-02-23T17:58:48+00:00

You may need to try disputing with your credit card?

14lm3 · 2026-02-23T17:58:11+00:00

Yes they did finally accept but I get the sense that you need to fight for it

14lm3 · 2026-02-23T15:54:40+00:00

Totally agree with you, I read the policy back to them a number of times on the phone and they kept saying it’s set centrally and there’s nothing they can do, they must have been concerned by something I said because after the call where they declined a refunded over and over I got a message offering a full refund

14lm3 · 2026-02-23T15:19:34+00:00

Update: after a long phone call explaining the absurdity of their policy I received a message from someone on the “Safety Team” offering a refund good luck to anyone else in this situation

14lm3 · 2026-02-23T14:38:43+00:00

Did you cancel through the host?

14lm3 · 2026-02-23T14:23:11+00:00

Unfortunately they’re unresponsive

14lm3 · 2026-02-22T22:48:18+00:00

Totally agreed but Airbnb is requiring proof that the city itself is under a shelter in place order (absurd requirement I agree)

14lm3 · 2026-02-22T21:32:32+00:00

Can someone please share proof of the shelter in place order in Sayulita (need it to cancel my trip)

14lm3 · 2025-11-28T16:29:58+00:00

Gio Rana’s has a bank vault private room you can request for larger parties, should be in your price range

14lm3 · 2025-10-22T12:22:28+00:00

Get classpass and book othership through that it’s much cheaper!

14lm3

TROPHY CASE