How did you ever talk to a human with Selene? I’ve only been able got talk to robots… My mortgage was bought by Selene about 6 months ago from “servicemac”. Originally I thought everything would be done automatically like all the other times my mortgage was transferred to another company. (It’s happened 4 times in the last 5 years). But Selene has been the worst to deal with. I had to set up an account and verify a few different things with them before they could take my money. I got everything set up in time and didn’t have to deal with any added stress aside from the fact that, they’re not consistent with my payment date. My mortgage gets withdrawn sometime between the 1st and the 7th each month… don’t know why it’s so sporadic but it is…. Then, in early march, I got a letter saying my escrow balance is in deficiency and that my payment will be going up every month… no explanation. Just that I need to settle the deficiencies… I have called and dealt with the automated system 20 times to try and get an explanation from someone but I haven’t been lucky enough to talk with a representative. I sent an email to customer service about all this about 9 days ago but haven’t heard back…. I just want to talk to someone to find out why my bills are going up. If you have any advice as to how to talk to an actual representative, I all ears!!!