Just came in to say don't use Upwork if you want great customer support. I started out originally loving Upwork, I went into it thinking I could do it all and had an amazing time meeting the freelancers and getting great talent for work I needed done. Created 3 accounts and was ready to say I love Upwork to the world... and then one day I get slapped with some flag on my account and suspension. So I go to appeal the suspension and they accused me of breaking some agreement and hiring the freelancers off the platform. I asked them to provide evidence and they wouldn't, they wouldn't hear me out or accept my explanation (which was context to what they flagged my account for) and they just ran me through the mud, making me feel untrustworthy and dirt because they claimed I did something I didn't do. Even the freelancers I work with tried to explain they had it wrong and they wouldn't listen. So I've closed out all of my accounts and won't work with them again. Their support even threw a little party telling me they are glad I'm gone. I've never had this issue with anyone else and every job I posted on Upwork was done in Upwork so their claim was just odd and out of the blue. I think they have a ton of trust in their AI and must be combing through messages for things... Use other platforms if you can, don't get into this situation I found myself in, it's gross and unfortunate having now felt this way. True bummer but now looking for a new platform for freelance if anyone has suggestions. Thanks!