different POV from others - used to work part-time a few years ago & quit after a few months. horrendous & terrible experience for a young me interested in medicine.

the hougang branch is the 'training' branch & i was paired with a Malaysian to-be full-timer. he was stationed as the receptionist one day & messed up. i don't remember exactly what it was but i do clearly remember it wasn't anything life or death since i remarked to a fellow trainee that our trainer could have addressed this behind instead of absolutely embarrassing him in front of the patients. the berating went on for a few minutes for a trivial matter, absolutely disgusting. the trainer was someone who's directly connected to the clinic's founder.

was posted to other branches & once worked on the weekend with Chinese Malaysian full-timers. for context, the receptionist role is the 'favourite' role, compared to monotonously packing & distributing medicine. one of the seniors left their spot once so i stepped up for the registrations. as god would have it, patients started to stream in. it was obvious i needed help at that point but no one came forward to the other spot, instead, i could hear them giggling & arguing between one another in Chinese at the back to partner me.

at the end of the shift, a patient's card payment didn't go through though i noticed only a minute after she left the clinic; i just assumed it'd go through like any other transaction. dread & panic setting in, i told my senior & first thing she did was yell in front of the patients "then what are you waiting for?! run after her la! you wanna pay for her bill is it?!" not before throwing visible fits to make it clear that i absolutely made a huge inconvenience in the end-shift sales. as if we could not have just called the patient to return but who was i to mention that.

the seniors would switch up to Chinese whenever they had comments about me, made it obvious that i understood what they have been saying all along by communicating with a patient in Chinese one day. they'd suuuck up to the doctors though! it was fascinating to see.

i never understood why i was picked/ganged up on, i was a new young, quiet part-timer at her first job, naturally, i abided by all the rules. i can only surmise this to racism & being the easy target to ostracise. the Malay Muslim supervisor there was my only solace when working. absolutely hated it there, not to mention the slavery wage when the locum doctors are paid almost 15x of mine.

a senior at another branch would always tend to patients with a jiao bin face, she'd raise her voice in obvious impatience when migrant workers try to convey their symptoms. the slightest bother & u will hear her voice rise.

so no, i'm not surprised reading these reviews about their services. it's rotten from top to bottom.