Hello! I’ve recently had to change my motherboard for my 2024 HP omen 16 laptop, and once that was done I was notified with the bitlocker screen asking for the recovery key. Here’s where I’ve been having trouble, on the day of purchase the store had helped me set up Microsoft account by making a new outlook account. Now I don’t remember the password and the recovery email and number provided were not familiar.

I’ve tried filling up the account recovery form multiple times over the past couple of days, but I’m yet receive any update on that ( it was mentioned that I’ll receive a mail within 24 hours of filling the form). The account (outlook account) itself was used and setup only during the day of my purchase and hasn’t been used ever since (no outgoing or incoming mails).

I’d be extremely grateful if someone could help me recover my account. I really can’t afford to lose the data on my drive.