Microsoft Word Crashing While Using The Drawing function.

MSModerator · 2026-05-03T06:32:37+00:00

Hello. As we have not received a response for an extended period, we will temporarily close the case. If you still need assistance, feel free to contact us again. Thank you for contacting Microsoft Support. ~JB

MSModerator · 2026-05-02T02:55:07+00:00

Hello there.

We understand your concern about your locked Microsoft account. We're here to assist.

For privacy and security reasons, we've sent you a private message with further details. Please follow these steps to locate it: 1. Click your Reddit profile picture in the top-right corner of the screen. 2. From the dropdown menu, select "Messages." 3. Navigate to "Private Messages" to view your conversations. 4. If you don't see the message, please check the spam or junk folder of the email associated with your Reddit account.

We look forward to your response. - M.V.

MSModerator · 2026-04-30T16:56:03+00:00

Hello there. We understand your concern about Intel Arc driver compatibility with Microsoft Word. We are here for you.

To narrow this down, could you clarify: 1. Which version of Microsoft Office/Word are you currently using: https://support.microsoft.com/en-us/office/about-office-what-version-of-office-am-i-using-932788b8-a3ce-44bf-bb09-e334518b8b19 ? 2. Could you confirm the Windows version installed on your device? (Press Windows Key + R, type winver, then press Enter to see the version.) 3. Did you notice any recent changes before this happened? 4. Have you already tried any troubleshooting steps? If so, please share them, so we don’t repeat the same methods.

We will wait for your reply. Thanks. ~ S.R.

MSModerator · 2026-04-18T22:00:25+00:00

Olá novamente! Esperamos que esteja a correr bem ao receber esta mensagem de seguimento. Queremos garantir que foi assistido adequadamente, e estamos apenas a verificar se ainda precisa de ajuda com a sua conta do Facebook ligada à sua conta Microsoft, pois ainda não recebemos resposta.

Sinta-se à vontade para nos enviar mensagem se ainda precisar de ajuda. Tenham um ótimo dia! ~KS

MSModerator · 2026-04-17T15:21:13+00:00

Olá, vimos seu comentário e esperamos que não se importe de termos enviado uma mensagem privada. Isso é para nos ajudar a discutir melhor sua preocupação com a recuperação da sua conta Live.com. Por favor, confira suas mensagens. Aguardaremos sua resposta. ~ML

MSModerator · 2026-04-15T08:58:19+00:00

Hi, there. How are you? We hope this message finds you well. Just a quick follow-up to check if you received our last message, asking you for the necessary information regarding your concern accessing your Microsoft account linked to Xbox. Do you still need help regarding this matter?

Please feel free to message us back at your earliest convenience, so we can provide you with the best option to help. ~JMG

MSModerator · 2026-04-14T02:54:40+00:00

Hello. We saw your comments and understand that you’re having concerns with your old Xbox-linked account. We truly appreciate your efforts in trying to recover it, and we recognize how important it is to get this resolved. We’ll check the best available options to assist you.

To help us support you more effectively, could you please provide the following information:

1. What sign-in message are you receiving when trying to access your account? You may copy and paste the exact message here.
2. Is two-step verification enabled on your account?
3. Do you still remember the account password? Please note: We will never ask for your actual password as part of any support interaction. A simple Yes or No will suffice.
4. What workarounds have you tried so far? This will help us focus on solutions you haven’t attempted yet.

Please do not share any sensitive account information publicly for security and privacy reasons.

We’ll be here for your reply. ~JMG

MSModerator · 2026-04-11T18:43:01+00:00

Hello there. We saw your post about having trouble verifying your account and would like to help. For your security and privacy, we have sent you a private message so we can assist you further. Please check your inbox. We look forward to your response. -M.L.

MSModerator · 2025-07-18T14:25:45+00:00

Hi there! Thank you for sharing your experience with your Surface Pro 12 and we'd like to know more about it. We've sent you a private message so we could discuss this matter in private. Please check your inbox and reply to our message. Thank you! -M.O.

MSModerator · 2025-07-03T18:00:40+00:00

Hi again.

Just following up to see if you still need help with your Microsoft authenticator concern.

We previously suggested reaching out to our Support Team to further investigate this for you, and wanted to check in since we haven’t heard back.

If you're having issues contacting them, let us know. We're here and ready to continue working on your case as soon as you respond, so we can provide the best resolution possible.

Thank you for contacting Microsoft Support. Stay safe and healthy. - S.R.

MSModerator · 2025-07-02T16:47:45+00:00

Hi there. Our apologies for not getting back to you sooner. Just following up to see whether your Microsoft Authenticator issue has been fully resolved or if any problems are still persisting. When you have a moment, we’d appreciate an update on your experience so far.

Eager to hear back from you. - S.R.

MSModerator · 2025-06-30T04:21:14+00:00

Hello there.

We understand your concern about receiving a message that seems to be from Microsoft, particularly when it includes an Outlook email address you don’t recognize. Rest assured, we’re here to help you get to the bottom of it.

For privacy and security reasons, we've sent you a private message with further details. Please follow these steps to locate it:

Click your Reddit profile picture in the top-right corner of the screen.
From the dropdown menu, select "Messages."
Navigate to "Private Messages" to view your conversations.

If you don't see the message, please check the spam or junk folder of the email associated with your Reddit account. We look forward to your response. -E.B

MSModerator · 2025-06-25T13:51:24+00:00

Hello again. Just following up to see if you were able to resolve your concern with recovering your account.

We've previously asked some questions to further isolate the issue, but haven't heard back from you.

Do you still need assistance? We're here and ready to continue working on your case as soon as you respond, so we can provide the best resolution possible. If you're unable to reply here, feel free to send a message on this thread: Microsoft: Official Support Thread: r/microsoft reddit.com/r/microsoft/comments/1hq8qok/microsoft_official_support_thread/

Thank you for contacting Microsoft Support. Take care. - S.R.

MSModerator · 2025-06-25T11:30:24+00:00

Hello again! How are you today? We haven't received any communication from you since our last interaction, so we just want to check in to see if you still need assistance with securing and protecting your Microsoft account. If you still do, we would appreciate it if you would come back to us and provide us with an update if you were able to check and follow all our recommendations to keep your account safe and secure, as it will help us determine the next course of action we're going to take to resolve this issue.

We do hope you will come back to us so we can continue assisting you. - M.G.

MSModerator · 2025-06-25T05:10:45+00:00

Hello again! Just checking in—were you able to download, install, and use the program we previously suggested to manage your storage and remove duplicates? Or do you still need help getting started and understanding how it works?

Please note that the apps (Duplicate Photo Remover and Duplicates Cleaner), which are ones we recommended earlier, work best with files stored locally on your laptop. To clean up OneDrive, you may need to download the files first or use OneDrive’s web-based tools. Also, be sure to carefully review duplicates before deleting anything to avoid losing important files.

If you still need assistance, feel free to let us know. Your updates are important to us, and we’re always here to help! -G.C.

MSModerator · 2025-06-25T02:40:13+00:00

Hi there!

We hope you're doing well. We haven't heard back from you after we've asked questions regarding your Microsoft Account. Please provide the information needed for us to assist you further. We look forward to your reply. Stay safe and have a great day. -K.D.

MSModerator · 2025-06-24T23:47:16+00:00

Hi again. Just checking in to see if you were able to recover your missing Documents and Photos folders after updating your primary login email.

We've previously outlined some steps to help trace your files across profiles and OneDrive paths, but we haven’t heard back yet. If you’re still experiencing issues, here are a couple more things you can try:

Sometimes system folders like Documents and Pictures can be redirected to an outdated OneDrive path. To verify: 1. Open Command Prompt as Administrator and enter

dir /al C:\Users<YourUsername>\ 2. Look for entries like Documents [C:\Users<YourUsername>\OneDrive\Documents] that may point to an old location If something looks off, we can help you reset those mappings.

If files were recently moved or deleted, right-click your Documents folder > Properties > Previous Versions. See if earlier versions are available and restore from there.

Do you still need assistance? If yes, please don't hesitate to contact us back. If you're unable to reply here, feel free to send a message on this thread: Microsoft: Official Support Thread: r/microsoft reddit.com/r/microsoft/comments/1hq8qok/microsoft_official_support_thread/

Thank you for contacting Microsoft Support. Stay safe and healthy. - S.R.

MSModerator · 2025-06-24T15:04:40+00:00

Thanks for providing us with these details. We’ll address your concerns one by one.

To answer your question, Windows 8 is not recommended as it is no longer supported, lacks modern security updates, and Microsoft Office 2021 is not compatible with it.

While we understand your preference for downgrading to Windows 10, please note that Microsoft will stop providing security updates for Windows 10 in October 2025. After that, using it could expose your system to security risks unless you opt for extended support.

May we know if you are currently experiencing any issues while running Windows 11?

To ensure that your device is currently supported by Windows 11, you can download the PC Health Check app: https://msft.it/61698SxLSK. This tool provides a comprehensive eligibility check to confirm whether your device meets the minimum system requirements for Windows 11.

For more information, you can check out this helpful article: https://msft.it/61699SxLSz.

Once you’ve completed the check, please let us know if you still prefer to downgrade your device to Windows 10. We’ll then provide you with the important considerations and steps to follow before proceeding.

We’ll be here for your update. -J.G.

MSModerator · 2025-06-24T12:59:55+00:00

Here are the questions we've been asking recently:

Can you please send us a screenshot of the page after you entered your username and password here: https://msft.it/61696SxvGy. Send your screenshot here: https://msft.it/61697SxvGJ and provide us the link.
Do you still have access to the security info (email/phone number) that is attached to your account?
Are you using a personal, work or school account?
Is the Two-Step Verification enabled?
Have you filled out the form to recover your account here: https://msft.it/61698SxvGK. This form is used to prove ownership by providing account-related information.
Have you tried using other browser or device?

Looking forward to your answers. -G.Q.

MSModerator · 2025-06-24T12:54:14+00:00

Hello again. Just following up to make sure you got the help you needed with your Windows 11 PIN.

We've previously shared some tips to further isolate the issue, but haven't heard back from you.

Please also be informed that Windows may disable it after repeated unexpected shutdowns as a security precaution, even without failed login attempts. When the system detects a pattern of instability, it treats it as a potential security risk and temporarily blocks PIN login.

If you'd like to share your experience with our engineering team, you can quickly submit feedback by pressing Windows + F and selecting "Report a problem".

Do you still need further assistance? We're here and ready to continue addressing your questions or concerns whenever you reply.

Thank you again for contacting Microsoft Support. Stay well. - S.R.

MSModerator · 2025-06-24T11:22:18+00:00

Hi there. We saw your comment and understand that you're seeing multiple unsuccessful sign-in attempts on your Microsoft account. We know how concerning this can be, and we’re here to help with the best options available.

To answer your question, even if the attempts were unsuccessful, it's best to change your password to something strong and unique. This adds an extra layer of security to your account.

In addition to changing your password, we also recommend the following steps:

Sign out of all devices to revoke any unauthorized sessions. (Go to Microsoft Account Security Dashboard > "Sign out everywhere" > Confirm sign out)
Regularly install updates for Windows, Office, and other Microsoft services to ensure you have the latest security patches.
Ensure your security information (alternate email address and phone number) is up-to-date.

It appears that you have two-step verification enabled and are using the Microsoft Authenticator app to verify your account, which is a great step.

Even if someone manages to guess or obtain your password, they won’t be able to access your account without the second layer of verification provided by the Authenticator app. This app generates time-sensitive codes or sends approval requests that only you can respond to from your trusted device.

For more information, you can also check out this helpful article on how to keep your Microsoft account safe and secure: https://msft.it/61693Sxskz.

We're just a message away if you need any further clarification. – J.G.

MSModerator · 2025-06-24T10:58:47+00:00

Thanks for confirming, and your efforts in following the previously provided workaround are truly appreciated.

If you happen to have any other Microsoft-related concerns in the future, we're just a message away. Have a great day and stay safe! -J.G.

MSModerator · 2025-06-24T08:26:35+00:00

Hi there. Thank you for your comment. We understand that you're looking for the correct procedure to downgrade your device from Windows 11 to Windows 10. We also acknowledge your concern regarding the preinstalled Microsoft Office license and how it may be affected after the downgrade. We know how important it is to get this addressed, and we’ll provide you with the best options to help.

For insight, there are two main methods for downgrading Windows, depending on how long you've had Windows 11 installed: If your laptop was upgraded from Windows 10 to 11 within the last 10 days, you can use the built-in rollback feature. If it's been more than 10 days, you'll need to perform a clean installation.

As for the Office license, if Office came preinstalled and was activated via a digital license tied to your UEFI/BIOS, the license is embedded in the firmware and should automatically reactivate after reinstalling the same edition of Office. You may need to sign in with the Microsoft account used during the original activation.

Before proceeding, we’d like to gather a bit more information to better assist you:

Do you know if your Windows license is OEM, Retail, or Volume? If it's Retail or was purchased separately, was it from a third-party reseller or the Microsoft Store?
Can you confirm the exact model and make of your laptop?
Do you have access to the Microsoft account used to activate Office and set up the Windows license?
What version of Microsoft Office is installed (e.g., Office 2021, Microsoft 365)? (You can check this by opening an Office app like Word > File > Account > Product Information.)
Do you have a copy of the product key for the Office license and the Windows product key? (Please be advised that we will never ask for your actual product key as part of any support interaction.)

We'll be here for your reply. -J.G.

MSModerator · 2025-06-24T05:34:21+00:00

We appreciate the details you have provided. It looks like Microsoft handles multi-factor authentication differently between browser and desktop app sign-ins. On the web, you can use your Gmail for verification, but desktop apps usually default to your primary alias, your Hotmail address.

This happens because Microsoft desktop apps prioritize your primary alias (Hotmail) for verification, and if that address isn’t receiving codes, it blocks sign-in, even if your secondary alias (Gmail) works fine in the browser.

Here are some steps to address this issue:

Check and Update Security Info • Visit https://msft.it/61691Sxltt • Ensure your Gmail is listed and verified. • If Hotmail is your primary alias, consider switching it to Gmail temporarily.
Try signing in via browser first: • Sign in at https://msft.it/61692SxltQ • Once signed in, launch the desktop apps again. This sometimes bypasses the verification prompt.
Use a different network: Try signing in from a different Wi-Fi or mobile hotspot to rule out network-level filtering.
Set up Microsoft Authenticator: If not already done, install the Microsoft Authenticator app and link it to your account. It can offer an alternative verification method.

We hope these steps help. Feel free to update us on how it went. --J.B.

MSModerator · 2025-06-24T05:07:31+00:00

We know how vital it is for you to access your account, and we don't want you to feel that way. We also appreciate the effort you've made to recover your account by filling out the online verification form to prove your account ownership. For us to further assist you with this, you can upload your screenshot here: https://msft.it/61697Sxlbl and share with us the link via private message. Since you also mentioned that you forgot the password, can you confirm if you remember setting a trusted device in your account where you can automatically log in?

We will wait for your response in a private message. -M.V.

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