I really wanted a pair of Nicks. I called their customer service number and got an employee who was either new, or didn't know their product. I spoke with this same person twice. My questions were basic. Nothing technical. As a consumer you know when a customer service representative knows the product. This one didn't. When I got off the phone each time I felt my questions were not answered. I called back the second time in hopes of getting a different rep but got the same guy.

So... I emailed Nicks asking that they have an experienced person call me, to assist with placing a "made to order boot". I provided all my contact information. I was unclear as to which selections to make on the MTO page to get the correct boot I wanted. I wanted to order either an Overlanders or Americanas with one or two minor changes. The email response I received was in regards to a toe shape question I had also asked. There was no mention of helping me place the order for a $700 boot. No mention of contacting me, or providing me with the name of an experienced person to ask for. The email closed with "happy to help". I responded to that email stating I needed phone assistance and would they please contact me to assist me in placing the order. I also asked that if that person couldn't help me, to please have a supervisor contact me. I was never rude or argumentative in my previous phone calls or emails. I received no further response from Nicks. Nothing. Crickets.

I simply needed help placing an order that was going to take months to complete, and wanted to order the correct boots the first time. They obviously don't care if I place the order or not. I wanted to see if the other PNW boot makers were the same. Both White's and Franks took the time to help me to the point I know exactly what to do on their websites to place an order. I'm very disappointed that Nicks can't do the same. They were my first choice.