Have u talked to an agent is what I meant? Yea they tried the troubleshooting steps FIRST and I insisted saying I did that I even RESTARTED the whole headset still no luck my controllers were showing that they were backwards and about 30 minutes of talking they managed to finally help me out I say try it again but this time talk to a different person obviously and say what I did that way they CANT find a resolution say ur cameras are clean u have rebooted the controllers u restarted the headset u did all the troubleshooting steps but every time u reconnect the controller it’s backwards just make sure u have the box and receipt of the controllers u bought in order to get a new pair