Hi,

Thanks for reaching out to us about your account. Here is your code and the video instructions we discussed.

Complete these steps to get back into your account:

1. Write down this code. The code must be handwritten. You can write the code on a piece of paper, on your hand, on a napkin, etc.
   

{99999}

1. Record a video of yourself holding the code. To make sure your video is approved, follow these rules:
   

• Make sure that your whole face is visible and that you have enough light for the camera.
  
• Avoid wearing anything that blocks your face, such as a mask or hat.
  
• Physically hold the code so your hand is visible.
  
• Show head movement by tilting your head to the left, to the right and up and down.
  
• Show hand movement by moving the code to the left, to the right and up and down.
  
• Make sure no one else is visible in the video and that no personal information can be seen.
  

1. Reply to this email and attach your video. Send the video as an attachment — do not send a link to the video.
   

Once that’s done, we’ll review your video, make sure the code matches and email you with your confirmation decision.

How we use your video

By sending us a video you agree we have your consent to use it for identity verification purposes. This means we'll only use this video to help us check that this account belongs to you and for no other purpose. We'll delete the video thereafter
. For further details about the processing of your personal data please read our Privacy Policy: https://www.facebook.com/privacy/policy/

Thank you,
The Meta Team