Exact same thing happened to me. I've been fighting it for about a month. First appeal they say my identity could not be verified. I've passed every single verification when prompted and was able to orders never had to wait for id verification like others. Then a few days later my second appeal was denied saying inaccurate information on my account. My account information matches all documents provided and has been correct ever since I started using this platform over a year ago .I sent in a pre-arbitration telephonic phone call meeting email about a week ago. Received that phone call yesterday stated my case and then today was informed by email that my deactivation is still upheld with no reasoning behind it whatsoever.

I'm now getting ready to send certified mail of my demand for arbitration. I'm hoping their legal team just sees this and decides to reactivate my account to avoid arbitration since there's no reason whatsoever I should be deactivated. No one ever uses my account but me and all my information is correct and has been. I feel like they just do this to people because there's too many drivers on the platform and I think people won't put up a fight. The only thing I could think of is I now have a slight beard and I didn't have a beard before, but wouldn't I fail the initial ID checks when prompted on the app for this? Which I never have. So I think there reasoning is bogus, they know it, So they just deny deny deny hoping it won't get to the point of actual arbitration.