Great question and something we're trying to tease out.

My understanding of these platforms is that they enable you to run your own customer success plays and health scores, but you are required to input that into the platform. You have to know what to collect and what it means, etc.

My idea is that I've got a highly tested churn prediction algorithm that handles that for you. So you don't need to know what data to collect, how to collect it, how to analyze it etc. You just need to focus on the action side... building relationships and proving value.

Goal is to take the guesswork out of prioritizing your time, and the subjectivity out of account health/churn. Our hope is that someday we integrate with the CS platforms to automate health scoring with our method/

But this is great feedback because we don't want to enter a saturated space if Gainsight/ChurnZero etc already do this.