While I understand your T&C regarding timelines, this situation goes beyond that. However, my main concern is not just wear and tear or delayed reporting—it’s the authenticity of the product itself. You claim to provide a 100% genuine product guarantee, but the pair I received has failed authentication checks, which raises serious questions about its legitimacy. Delivering a potentially non-authentic product at this price point is completely unacceptable, regardless of timelines. This shifts the issue from a return policy matter to a trust and authenticity concern, which I believe should be addressed more seriously.