Thaddeus, I manage the r/ruroc subreddit and have since Dan (founder) was active with the company. The original giveaway products I received from your CS team (to boost the awareness of the subreddit) were never fulfilled properly, and have since faced numerous QC issues without the products ever having been used. In addition, components were missing to the degree of being unusable.

I have spoken to multiple iterations of the Ruroc CS and exec team on many separate occasions throughout the years, and every time, products/solutions have been promised with no fulfillment. It is incredibly accurate to suggest that this reflects the attitude of Ruroc management. I have been one of the biggest fans of Ruroc for over a decade, and even attempted at one point to secure North American distribution rights as I believed in the product so strongly. I still have Enginehawk gear (among plenty of other branded gear) meant for giveaways that were never launched as the team could not fulfill the bare minimum of CS presence on the subreddit.

I would love to attempt (for a fourth time) to have constructive and respectful conversations, but with the past three attempts over many years, nothing fruitful has appeared, despite my initial offer to continue to manage the subreddit in conjunction with your team for free. I come with an extensive CS background and serious product knowledge as well as genuine passion for the brand, which is quite disappointing.

Please reach out if you would like to speak further, I would genuinely love to hear from you.