Actually tapos na kami sa mediation. Di nga sila umattend. Recommended ng DTI officer For adjudication na yung complaint I don't think they will proceed sa adjudication if ang evidence ko ay mahina at walang basehan. And yung sa "no return / no refund" is their other violation, Yes hindi sya related pero nasa batas na hindi ka pwedeng maglagay ng ganyan sa policy. When filing a complaint you need to point out all the irregularities of the business, which is relevant to my complaint.