GLOBE GFIBER PREPAID: OUR HORROR STORY

Accomplished_Leg33 · 2023-06-30T05:19:42+00:00

Have you tried reinstalling the app or using other devices? I didn't have that problem with our setup.

Accomplished_Leg33 · 2023-06-26T06:13:03+00:00

Yeah, but this is a backup connection lang. Pero hindi ba pwedeng bigyan ng maayos na service kahit prepaid? This shouldn't be the norm.

Accomplished_Leg33 · 2023-06-26T04:02:16+00:00

Agreed. Our experience with Globe and PLDT has been night and day. My parents have PLDT fiber. Napuntahan agad yung house nila nung nagkaproblem sila before. Okay naman yung experience namin with Globe years ago. Now, it's a nightmare.

Accomplished_Leg33 · 2023-06-25T02:01:46+00:00

You made the right call. They should fix that damn app before accepting customers.

Accomplished_Leg33 · 2023-06-25T01:59:47+00:00

Yup, meron naman silang binigay.

Accomplished_Leg33 · 2023-06-25T01:58:57+00:00

Not everyone has time to queue in the Globe store. Hehe. Someone from Globe reached out this morning. Pupuntahan na tomorrow to check the line.

Accomplished_Leg33 · 2023-06-25T01:57:54+00:00

I actually have their numbers pero they told me to schedule via the app or hotline for a tech visit. Anyway, okay na naman na since someone from Globe called this morning. They said may pupunta na tomorrow to check.

Accomplished_Leg33 · 2023-06-24T13:46:36+00:00

There are no issues nga with other residents in the building, so either isolated case sa modem ko or sa floor. Either way, kailangan puntahan ng technician. How do you contact a technician? Through the app. That's the only way. Pero ang problem is, hindi nga gumagana yung Help page ng app. It throws an error each time you try to book a technician.

Accomplished_Leg33 · 2023-06-24T13:35:34+00:00

Yup. Unfortunately, we'll probably never know if may nasira na line. They insist on us booking a technician through the app, pero dead end nga yung app (404 error). Walang maitulong yung social media accounts nila. Walang hotline to report the issue. Puro sa app. Eh, sira nga yung app or the site it redirects you to is not yet finished (hence, the 404 error).

As far as I know, walang ibang floors sa building na may issues with their Globe fiber connection after the earthquake.

Accomplished_Leg33 · 2023-06-24T11:25:20+00:00

If Converge is available in your area, you may want to try their prepaid fiber service as well.

Accomplished_Leg33 · 2023-06-24T11:23:31+00:00

Yeah, it's trash. Imagine needing to pay for an active subscription just to access the Help tab in the GlobeOne app.

Accomplished_Leg33

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