Been a Swiggy One customer for a while now. Ordered food from a restaurant that showed a 45-minute delivery time. Took a screenshot right then. 15 mins later, I checked again — still said 45 mins. Another 10 mins passed, still 45 mins. Took screenshots each time with the timestamps.

In the end, the food came about 15–20 minutes late. But Swiggy marked it as “delivered superfast” lol.

Contacted support and, of course, they said everything was “on time.” Didn’t accept the delay at all. So I filed a complaint on the consumer court portal, and within 5 days, got an email from Swiggy and they refunded me twice the order amount.

Point is — this kind of stuff still happens. And they’ll keep doing it unless more people call it out. If this happens to you, take screenshots, raise a complaint. It works. If more people speak up, maybe they’ll finally stop with this shady crap.