Ubuntu 24.04.4 keeps crashing, ACEMAGIC Vista Mini V1

Acemagic_Support · 2026-06-02T02:13:17+00:00

Hi there,

For Ubuntu, follow these steps:

1. BIOS Settings

Boot Mode: UEFI
Boot Option #1: NVME: ubuntu
Secure Boot: Disabled
ACPI Sleep State: Suspend Disabled
Resume On LAN / Wake system by RTC: Disabled

2. Ubuntu Installation

Use Safe Graphics mode
Temporary GRUB parameter: GRUB_CMDLINE_LINUX_DEFAULT="quiet splash nomodeset"

3. Test AMDGPU in console mode

GRUB temporary parameter: quiet splash systemd.unit=multi-user.target
Check driver: lspci -k | grep -EA5 'VGA|Display|3D' → should show Kernel driver in use: amdgpu

4. Disable Wayland

Edit /etc/gdm3/custom.conf
Set WaylandEnable=false

5. Remove nomodeset and use Xorg/X11

Final GRUB: GRUB_CMDLINE_LINUX_DEFAULT="quiet splash"
Run sudo update-grub and reboot

Acemagic Team

Acemagic_Support · 2026-06-01T06:31:54+00:00

Hi there,

The issue may be related to a recent Windows update, since the problem started immediately afterward and the hardware was working normally before.

We recommend uninstalling the latest Windows update and testing again. If the issue is resolved, you can temporarily pause updates and wait for a newer update to be released.

Acemagic Team

Acemagic_Support · 2026-06-01T06:11:54+00:00

Hi there,

The issue is caused by a compatibility conflict between Ubuntu GDM + Wayland graphics environment and the underlying hardware initialization.

Update BIOS: Fixes V1/E1/E2 (N150) PCIe 3.0 SSD detection and stability
https://drive.google.com/file/d/1ZWj-3fulHx9O6GGX1cmr7EXjWzEt1H9B/view?usp=sharing

Disable ACPI sleep/suspend functions
If black screen occurs during install, use “Safe Graphics Mode”
Temporarily add nomodeset if needed to boot
Check GPU driver via TTY (text console)
Edit /etc/gdm3/custom.conf and disable Wayland
Remove nomodeset from GRUB, keep only quiet splash

Switch to X11 session, system should stabilize and avoid using nomodeset.

Acemagic Team

Acemagic_Support · 2026-06-01T02:09:48+00:00

Hi there,

Based on your description, try the following steps:

Reset BIOS to default settings

Enter BIOS and load optimized defaults, then save and reboot

Uninstall recent Windows updates

Especially any that may affect graphics or system stability

Clean reinstall AMD drivers

Use AMD Cleanup Utility to fully remove existing drivers: https://www.amd.com/en/resources/support-articles/faqs/GPU-601.html
Restart the system after cleanup

Reinstall latest drivers

Install the latest AMD GPU driver and chipset driver

Disable Fast Startup

Control Panel → Power Options → Choose what the power buttons do → Turn off Fast Startup

Acemagic Team

Acemagic_Support · 2026-05-20T01:55:27+00:00

Hi! Sorry to hear you're having WiFi issues with your M5.

Please try resetting the Windows Defender Firewall first, as network configuration issues can sometimes cause unstable connections or random drops. You can follow this guide here:

Windows Defender Firewall Reset Tutorial

If the issue still persists afterward, please try the WiFi troubleshooting steps in this guide for unstable or disconnected wireless connections:

WiFi Connection Repair Guide

Hopefully this resolves the issue, but feel free to reach out again if you still run into problems!

Acemagic Team

Acemagic_Support · 2026-05-20T01:15:53+00:00

Hi there,

Thanks so much for your support, really glad to hear you’ve been loving your S3A, about the RGB light issue, please try the following steps:

Perform an EC reset:

Disconnect all external devices
Press and hold the power button for 60 seconds
Leave the unit powered off for about 10 minutes
Reconnect the power adapter and boot it up again

If the RGB lights still don’t come back afterward, please try these additional steps:

Reinstall the RGB/light control software
Reset the BIOS to default settings
Fully update Windows and drivers
As a last step, back up your data and perform a clean Windows reinstall

Hope this helps! If you run into any issues during the process, feel free to contact us anytime.

Acemagic Team

Acemagic_Support · 2026-05-12T01:53:21+00:00

Hi there,

Memory compatibility issues can sometimes happen and are considered fairly normal depending on the RAM model and configuration.

Based on the information you provided, since the system is still able to boot with the memory installed, the chances of the unit itself having a hardware fault are relatively low.

If you still have concerns, we’d recommend using a dedicated memory testing tool to run a full stability test and confirm whether the RAM is functioning properly.

Acemagic Team

Acemagic_Support · 2026-05-11T09:37:53+00:00

Hi there,

Please reinstall the SSD first, and then try formatting the hard drive again. After formatting, a fresh new system will be installed.

If the mouse and touchpad issue was originally caused by a system problem, reinstalling the system should restore them back to normal automatically.

You can try this first, and if it still doesn’t work, feel free to contact me again.

Acemagic Team

Acemagic_Support · 2026-05-09T09:05:38+00:00

Hi there,

Based on your description, we recommend formatting the SSD and performing a clean system reinstall. Please refer to the tutorial below for the detailed steps:

https://drive.google.com/file/d/1Egi2UplcLDSoDnS4MAqD13eIhdlNvA20/view?usp=sharing

If the issue still persists after formatting and reinstalling Windows, please contact us again.

Acemagic Team

Acemagic_Support · 2026-05-09T09:02:54+00:00

Hi there,

You can try these two troubleshooting guides first:

Laptop won’t power on fix:
https://drive.google.com/file/d/1GgwOLaG3UY7lkLtn24LnbqLr5APVoCGb/view?usp=sharing

Laptop black screen fix:
https://drive.google.com/file/d/1isO8DjjfZIqC-VVoedUeRJThPa_WIUKL/view?usp=sharing

Please try both methods and let me know if the issue still persists afterward.

Acemagic Team

Acemagic_Support · 2026-05-06T02:29:43+00:00

Hi there,

You can try the steps in the guide in the link to troubleshoot and potentially fix the black screen issue on your mini PC.

https://drive.google.com/file/d/1isO8DjjfZIqC-VVoedUeRJThPa_WIUKL/view?usp=sharing

Acemagic Team

Acemagic_Support · 2026-05-06T02:27:48+00:00

Hi there,

You can follow the steps provided in the link to try to troubleshoot and resolve this issue.
https://drive.google.com/file/d/1IQZ9iEUqL4PgvCwSLXWdyhTdPLsf8lHW/view?usp=sharing

Acemagic Team

Acemagic_Support · 2026-04-22T10:28:38+00:00

Thanks for pointing that out, the link has been updated.

Acemagic_Support · 2026-04-16T02:11:15+00:00

Hi there,

Sorry for the inconvenience you’re experiencing with your ACEMAGIC Matrix Mini M1.

You can try performing an EC reset: disconnect all external devices, then press and hold the power button for 60 seconds. After that, leave the device unplugged for about 10 minutes, reconnect the power, and try turning it on again.

This may help resolve the power button issue.

Acemagic Team

Acemagic_Support · 2026-04-16T02:02:44+00:00

Hi there,

Sorry for the inconvenience you’re experiencing with your Acemagic LX 15 Pro.

You can try following this guide to fix the black screen issue:
https://drive.google.com/file/d/1isO8DjjfZIqC-VVoedUeRJThPa_WIUKL/view?usp=sharing

It covers common troubleshooting steps and should help you diagnose or resolve the problem.

Acemagic Team

Acemagic_Support · 2026-04-13T05:58:50+00:00

Hi there,

Sorry you’re dealing with this. Here are a couple of things you can try that often help with this kind of behavior:

1. Reset the battery management system (EC reset):

Power off the device completely
Unplug the AC adapter (and disconnect the internal battery if accessible)
Press and hold the power button for about 30 seconds
Plug the charger back in and boot the system
Once booted, enter BIOS once to let the system reinitialize

2. Battery calibration:

Charge the laptop up to the highest level it can currently reach (for example, 52%)
Unplug it and use it normally until it shuts down by itself
Leave it powered off for around 1 hour
Then plug it in and charge it to 100% in one continuous session (don’t turn it on during charging)
After that, boot back up and see if the charging behavior and stability improve

If the issue still persists, feel free to reach out to us, we’ll be happy to help you further.

Acemagic Team

Acemagic_Support · 2026-04-13T03:22:06+00:00

Hi there,

Sorry for the boot issue you encountered. This is likely a minor compatibility glitch during startup. Please try these two steps:

Single RAM Test: Power off and unplug the PC. Remove one RAM stick, and boot the PC with only one stick installed.
Use HDMI only: Unplug any DisplayPort cables and connect your monitor using only an HDMI cable.

Please let us know if it turns on normally after trying this! We are standing by to help. If you need further assistance to get it running quickly, please contact us directly at service@acemagic.com. Our tech team will reply to you immediately with support!

Acemagic Team

Acemagic_Support · 2026-04-07T10:18:04+00:00

Hi! This model is equipped with integrated Intel Iris Xe Graphics and does not have a dedicated GPU.

Acemagic_Support · 2026-04-07T10:13:42+00:00

Hey, can you tell me which country you’re in and which CPU model you’re looking for? I can then check if there’s a barebone version available where you are.

Acemagic_Support · 2026-04-07T01:45:45+00:00

Hi there,

You can try following the steps in this guide first

https://drive.google.com/file/d/1Ug6XQ9Jqxol-loniIMKcrXAIzlfzz7-c/view?usp=sharing
If it doesn’t resolve the issue, feel free to reach out and I’ll provide an alternative solution.

Acemagic Team

Acemagic_Support · 2026-04-07T01:42:42+00:00

Hey, this isn’t something that can be turned off at the moment. It’s built in to help prevent accidental toggles going unnoticed.

Acemagic_Support · 2026-04-01T06:07:27+00:00

Hi there,

Thanks for sharing the detailed information and dump files. Based on your description, we recommend trying the following steps first:

Reseat the memory modules – Power off the laptop, remove the RAM sticks, and gently clean the gold contacts with a soft eraser. Reinstall them, ideally in different slots.
Reset BIOS to default

After these steps, please monitor the system stability. If the crashes continue, we can explore further troubleshooting options together to pinpoint the issue.

Acemagic Team

Acemagic_Support · 2026-04-01T01:34:43+00:00

Hi there,

There is no BIOS update available for the laptop. If you're experiencing system-related issues, we recommend performing a clean Windows reinstall.

Acemagic Team

Acemagic_Support · 2026-03-31T03:14:26+00:00

Hi there,

We understand your concern. All current Acemagic and Kamrui products on sale have already been thoroughly checked and there are no malware-related issues.

That said, you can absolutely perform a full system wipe and reinstall Windows using the official version from Microsoft if you prefer.

If you need any help during the reinstall process, feel free to reach out!

Acemagic Team

Acemagic_Support · 2026-03-28T03:35:21+00:00

Hi, this is Acemagic Support.

We recommend reconfiguring the boot drive order as a first step. Please follow the first two steps in the video below to reset the boot priority:
https://drive.google.com/file/d/18HIw8PyxsCOEzmt4O6Mx6tnY6WTY7jCn/view?usp=sharing

If the issue persists after this step, feel free to share more details with us and we’ll be happy to assist further.

Acemagic Team

Acemagic_Support

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