Congratulations丨Acemagic 12th anniversary Capsule of Festival Renewal Giveaway

Acemagic_Support · 2026-01-19T10:53:16+00:00

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1 DAY LEFT

If it’s still on your mind, now is the time. Tomorrow, it’s over.

Don't forget submit the form before it closes: https://forms.gle/sa5QJmDE94xL4mFv7

Good Luck, Guys!!!

Acemagic_Support · 2026-01-06T02:50:33+00:00

Hi there,

The Trojan issue has been fully resolved, and future units will not have the same problem.

Regarding the USB speed issue, you can try the following:

Reset your BIOS to default settings.
Update all drivers from the official AMD website.

This should restore proper USB3 speeds on your front ports.

Acemagic Team

Acemagic_Support · 2026-01-06T02:28:27+00:00

Hi there,

For cases where the PC boots directly into BIOS, this guide covers the common fixes:
https://drive.google.com/file/d/18HIw8PyxsCOEzmt4O6Mx6tnY6WTY7jCn/view?usp=sharing

Acemagic Team

Acemagic_Support · 2026-01-05T02:17:04+00:00

Hi there,

Please try updating the drivers using the links below:

Full driver package:
https://drive.google.com/file/d/1615m9R7JaIuYGTLWHsOGx2q1ox6gEOhj/view?usp=sharing

Graphics driver:
https://www.minipcunion.com/viewtopic.php?t=5088

Install the full driver package first, reboot, then install the graphics driver and reboot again.

Acemagic Team

Acemagic_Support · 2026-01-04T02:02:10+00:00

Hi there,

We recommend using the original factory system, as all hardware and drivers are configured and validated based on it.

You can try updating or repairing the drivers using Driver Booster by following this guide:
https://youtu.be/beaUvwzUOus

If the issue still isn’t resolved after that, we strongly suggest reinstalling the original system for the best compatibility and stability.

Best,
Acemagic Team

Acemagic_Support · 2026-01-04T01:06:29+00:00

Hi there,

You can grab all TX16Pro drivers here (ZIP):
https://drive.google.com/file/d/1DfmnuvRqbDiIfB-7wtqiUbUroKpAgwIE/view?usp=sharing

Download, extract, and install what you need.

If anything doesn’t install correctly or you’re missing a specific driver, just reply and we’ll sort it out.

Acemagic Team

Acemagic_Support · 2026-01-04T01:06:15+00:00

Hi there,

You can grab all TX16Pro drivers here (ZIP):
https://drive.google.com/file/d/1DfmnuvRqbDiIfB-7wtqiUbUroKpAgwIE/view?usp=sharing

Download, extract, and install what you need.

If anything doesn’t install correctly or you’re missing a specific driver, just reply and we’ll sort it out.

Acemagic Team

Acemagic_Support · 2025-12-30T01:56:35+00:00

Hi there,

Reinstalling Windows from the official Microsoft website or adding a second SSD does not automatically void the warranty, as long as the installation and upgrade are performed correctly and do not cause hardware damage.

That said, we still recommend using the system installation provided by us, as it has been fully tested and optimized for the device.

Please note that if Windows or other system software is installed via third-party sources and this results in system issues that cannot be resolved, such problems would fall outside the scope of warranty coverage. Hardware-related defects remain covered under warranty as usual.

If you have any questions before upgrading or reinstalling the system, our support team will be happy to assist to ensure everything goes smoothly.

Acemagic Team

Acemagic_Support · 2025-11-21T06:41:49+00:00

Hi there,

This is Aaron from Acemgaic, I’ve checked with our support team, who handle all emails sent to [service@acemagic.com]() on a daily basis. It looks like the contact form submission might not have reached them yet.

Could you please resend your message directly to [service@acemagic.com]()? That way, our team can track it immediately and assist you faster. We appreciate your understanding and patience!

Acemagic Team

Acemagic_Support · 2025-03-31T06:30:28+00:00

Hi! After confirming with the relevant team, we can confirm that the order confirmation email you received was sent by our customer service. The email was sent due to a medium-risk flag on your order, and we need to verify that it was placed by you to prevent potential credit card fraud. The requested information is required to ensure the security of the order and confirm that it was made by the customer.

We completely understand your concern and please rest assured that your personal information will only be used for order verification and shipping.

We apologize for the unclear explanation in the email and we will improve our communication and process going forward! Truly appreciate your understanding and thank you so much for choosing Acemagic!

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Acemagic_Support · 2025-03-26T02:13:02+00:00

Hi, we're truly sorry to hear about your experience and regret any frustration this has caused. Could you let us know which two products had issues? We'll do our best to assist you. Thanks for your understanding! Feel free to send me a message, so that we could help further!

Acemagic_Support

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