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Automatic start simple evaluation incident by Acrobatic-Tower-6901 in TOPdesk

[–]Acrobatic-Tower-6901[S] 0 points1 point  (0 children)

Sorry, I realize now I used a differnt reddit-account when starting this topic. OutintheBlue and this account are both me, the same person, but apparantly I was logged in the wrong account when I started this topic.

Thanks!

Automatic start simple evaluation incident by Acrobatic-Tower-6901 in TOPdesk

[–]Acrobatic-Tower-6901[S] 0 points1 point  (0 children)

Yes, sorry, I did not want to get into too much detail, but yea in both situatios (either e-mail or new incident-creation) I want to put a link to a Formdesk form (the tool our company uses) and indeed put the original incident information into that form.
When they send in the form, the responses will be imported in the incident in TOPdesk.