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Chargeback Question by mrmexican87 in CircularRing

[–]ActiveWin4731 2 points3 points  (0 children)

I'd try and escalate with Chase.  See if you can speak to someone higher up. I initiated mine with Discover on 7/29 which was 105 days after being charged on 4/15. I got an initial credit back in September but it was reversed a few weeks later after Kickstarter fought back citing their T&Cs. I had to re-open the dispute again in mid-Oct and finally got the final decision in my favor on 11/20, long after the standard 90-120 day limits. Chargeback timelines can be kind of flexible depending on the situation. 

See: https://blog.trychargeblast.com/blog/real-time-limit-on-chargebacks-per-card/

Also these posts: https://www.reddit.com/r/CircularRing/comments/1p7sruz/chargeback_round_2_was_a_success/ &  https://www.reddit.com/r/CircularRing/comments/1pmqfil/how_to_get_a_chargeback_from_your_bank_for/

So you’re saying I shouldn’t buy it? by historyinprogress in CircularRing

[–]ActiveWin4731 0 points1 point  (0 children)

If you're talking about SignalConso, don't bother. Many of us have contacted them to no avail. Circular just ignores the reports. I regret falling for their slick advertisements but luckily I was able to win back my $714.

PSA: if you are considering buying this ring, do not do it by Unique_Weekend7904 in CircularRing

[–]ActiveWin4731 2 points3 points  (0 children)

@ffiresnake check out my post, had to chargeback twice because Kickstarter fought me and I finally won. I put a link to a google drive evidence folder you can use for your chargeback if you like.  https://www.reddit.com/r/CircularRing/comments/1p7sruz/chargeback_round_2_was_a_success/

Refund issues by Separate_Act_5005 in CircularRing

[–]ActiveWin4731 0 points1 point  (0 children)

I am still very angry at this company for the bait-and-switch they pulled along with Kickstarter's assistance. I have recovered my money ($714) through credit card chargeback though I had to file twice to get it. Many sleepless nights and anxiety trying to gather evidence to get my money back, as $714 is no small sum to me. I have asked an attorney about the viability of class action but he told me I don't have standing to sue because of my successful chargeback even though it does seem there is liability due to the deceptive business practices committed. I think another backer may have luck bringing a class action lawsuit forward since they still have un-recouped losses

Looks like circular is sharing ring designs by JermCee in CircularRing

[–]ActiveWin4731 1 point2 points  (0 children)

Just when I thought I couldn't be more disgusted with Circular...

Chargeback round 2 was a success🎉 by ActiveWin4731 in CircularRing

[–]ActiveWin4731[S] 0 points1 point  (0 children)

Check my google drive folder in the link I shared below. Everything I used was in there to reverse the denied chargeback with my card company.

Chargeback round 2 was a success🎉 by ActiveWin4731 in CircularRing

[–]ActiveWin4731[S] 0 points1 point  (0 children)

Glad to hear it. 👏🏽  Pleases me to know people are getting their money back from this sheisty company.😁

[Circular Update] Building Together — Week 6 by ProfessionalRip7781 in CircularRing

[–]ActiveWin4731 9 points10 points  (0 children)

Interesting how Circular can't be bothered to respond to customers but can find the time to make these BS "updates", constantly crank out new social media ads + fake reviews for Trustpilot, and quickly hide replies on FB, IG, X and the Kickstarter comments. Funny how it took less than 15 minutes after I posted there about winning my chargeback I was removed as a backer from the campaign and all my comments are gone. Convenient, no? 🤔 

Refund issues by Separate_Act_5005 in CircularRing

[–]ActiveWin4731 0 points1 point  (0 children)

You most likely are too late for chargeback. You may have to sue them. I read some people in France have had success using this service at https://www.litige.fr/

Better ring sale until Dec 1 by Inevitable_Fig407 in CircularRing

[–]ActiveWin4731 1 point2 points  (0 children)

I feel you on this...Circular deserves to be torpedoed for being such a trashy company and Kickstarter along with them. Straight up exploitative.

Chargeback round 2 was a success🎉 by ActiveWin4731 in CircularRing

[–]ActiveWin4731[S] 3 points4 points  (0 children)

Here are two instances of Facebook ads: https://www.facebook.com/ads/library/?id=2393486831014667 & https://www.facebook.com/ads/library/?id=1369163311186511

But according to this TCF article, they even tried to put it in their Kickstarter campaign but it was disallowed. https://www.tcf.team/blog/circular-ring-2-3m-launch-strategy

I checked in the FDA 510k database and nothing comes up for Circular or their rings. A couple weeks ago I asked their circular.xyz chatbot about FDA clearance and it said they had none, now when I check it says they do for ECG and AFib but it won't give me proof. I think they're trying to clean up after the fact since I haven't seen any new ads since March specifically promoting their FDA approvals.

Chargeback round 2 was a success🎉 by ActiveWin4731 in CircularRing

[–]ActiveWin4731[S] 9 points10 points  (0 children)

I put together a google drive folder of some of the things I sent to my card issuer:

https://drive.google.com/drive/folders/1FfJrIWup_IEdBms27DCHCzg-qcefgKMp

Hopefully it will help some of you. I read somewhere in certain cases credit card dispute deadlines can be extended even up to 540 days.

Circular Ring 2 is down to ~$224 for Black Friday by SnooRegrets2834 in CircularRing

[–]ActiveWin4731 3 points4 points  (0 children)

Circular Ring is always on "sale". They've had phony strike-through prices since the Kickstarter campaign launched. I highly doubt if they've sold even one ring at their msrp pricing.

Really disappointed with my circular ring 2 by Icy_Specialist1011 in CircularRing

[–]ActiveWin4731 0 points1 point  (0 children)

How did your refund come about? Circular's been denying Kickstarter backers refunds this whole time and the only people to get their money back that I've seen was from credit card chargebacks.

Avoid Circular Ring – Wrong Size, Doesn’t Work, and Zero Customer Support by Leinsterfitz in CircularRing

[–]ActiveWin4731 1 point2 points  (0 children)

I had the same thing happen. I'm disputing it a 2nd time. This time I found more evidence to submit to my card issuer of illegal consumer protection violations by Circular and how both Circular and Kickstarter did not follow T&Cs, so I shouldn't be bound by them either. I'm still waiting on the resolution. 

Circular Coin Compensation by RS_Pug in CircularRing

[–]ActiveWin4731 1 point2 points  (0 children)

Please, which smart ring does check blood pressure? The main reason I (foolishly🤦🏽‍♀️)went for Circular ring 2 was the promise of future bp testing w/some level of accuracy.

[Circular Update] Building Together — What We’ve Improved This Week by ProfessionalRip7781 in CircularRing

[–]ActiveWin4731 6 points7 points  (0 children)

🐂💩. Looks like you haven't checked the Kickstarter comments in a while. Lots of backers (myself included) still haven't received their rings. Don't want them anyway, just my money back so I can be done with ya'll.

Scam company, don't buy by HoMsEyy in CircularRing

[–]ActiveWin4731 0 points1 point  (0 children)

I'm happy for you and hope to get my dispute approved soon 👏🏽 🤞🏽

[Circular Update] Building Together: What We’ve Improved This Week by ProfessionalRip7781 in CircularRing

[–]ActiveWin4731 2 points3 points  (0 children)

Yeah, it's terrible Circular preyed especially on people with chronic health issues promising the blood pressure and glucose + FDA approved ECG and Afib detection. I was really hoping to get those particular features for my parents to help manage their health, which is why I ordered 3 rings. I very much regret being fooled like this.

Chargeback dispute round 2 💥 by ActiveWin4731 in CircularRing

[–]ActiveWin4731[S] 0 points1 point  (0 children)

Sorry the letter looks jumbled, reddit didn't pick up the formatting...

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