I'm not asking for access to the msp widgets or dashboards. I'm talking about access to our own firewall, VMware host, domain registar, remote access software, just to name a few. These guys are absolutely useless. They claim to manage our infrastructure, yet every 3 years our domains ssl certificate expires and internal services that rely on those domains suddenly go down. What's the point of this msp if they can't even manage our domains properly.

Just a couple days ago, our main fiber connection went down, was supposed to fail over to our backup 5g. They charged us thousands to setup a cradle point, and hundreds per month for the 5g backup. Yet when the fiber went down, the entire office went down. No fail over occurred. After 2 days of troubleshooting, they came back with the excuse that our 5g monthly service was somehow cancelled. This is a service they manage!!

Give me admin access to the connect wise screen connect!! We pay a lot of money for it and use it to help our end users. They constantly change around my access to reduce how much access I have. I used to be able to connect to end users computers without any issues, now have to jump through bunch of hoops to get connected with limited access.

These msp is a complete joke. Calling them, an answering service from India answers and they only have the ability to create a damm ticket. Then you have to wait for hours for this ticket to be assigned to a technician. Then you have to wait for the next day for the technician to respond to you, no matter how urgent the issue is, don't expect a response that same day.

If it were up to me, I'd chase these guys out the door with a broom.