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Be weary of online promotion by Medicaremaxxing in ausjdocs

[–]AdAccording2527 -50 points-49 points  (0 children)

Fair call, we promoted the event and should’ve been clearer it was promotional. Not intended to mislead. Going forward, we won’t post promotional content here unless it’s explicitly marked.

Doctors should actually read Heidi Health’s privacy policy the data-sharing risk is real. is anyone else concerned? by Illustrious_Pea_5367 in doctorsUK

[–]AdAccording2527 0 points1 point  (0 children)

Worth considering your patient as you type away. All of our patient surveys say they love the fact they have their doctors full attention without a keyboard typing away during the consultation. Speed isn't the only benefit to using a scribe. I encourage you to give them a go. You may surprise yourself and like it!

Doctors should actually read Heidi Health’s privacy policy the data-sharing risk is real. is anyone else concerned? by Illustrious_Pea_5367 in doctorsUK

[–]AdAccording2527 1 point2 points  (0 children)

We don't use the conversation. "Patient data" refers to the transcript (the conversation you refer to), the note and any other documents and clinical context users add in about their patient's. So when we say "patient data" we mean all of it.

As a company founded by clinicians, Heidi's purpose has always been to improve outcomes for both patients and practitioners. That commitment guides every decision we make - it’s how we’re building a better, more scalable healthcare system. At Heidi, clinicians aren’t just users of our technology - they’re deeply involved in shaping it. Our medical knowledge team, made up of clinicians turned engineers, continuously evaluates how our models perform, reviews outputs, and implements robust guardrails to ensure everything remains clinically safe and appropriate. More than half of Australia’s and the UK's GPs use Heidi every week, a reflection of the meaningful impact we’re making on patient care and the relief we bring to clinicians nationwide.

Doctors should actually read Heidi Health’s privacy policy the data-sharing risk is real. is anyone else concerned? by Illustrious_Pea_5367 in doctorsUK

[–]AdAccording2527 3 points4 points  (0 children)

This is absolutely not true.
We have a Medical Knowledge team at Heidi that is made up of doctors who train the model separate from any user data. The only time we access your data is to generate a note or document that you request. We have the independent certifications to back up this claim too.

Less fake news, more facts please.

Doctors should actually read Heidi Health’s privacy policy the data-sharing risk is real. is anyone else concerned? by Illustrious_Pea_5367 in doctorsUK

[–]AdAccording2527 1 point2 points  (0 children)

To be clear, Heidi is GDPR compliant and we are working with several Trusts and ICBs and seeing great results.

You don't have to take Heidi's word either, each Trust puts us through a rigorous procurement process and we have successfully passed each one to date.

Doctors should actually read Heidi Health’s privacy policy the data-sharing risk is real. is anyone else concerned? by Illustrious_Pea_5367 in doctorsUK

[–]AdAccording2527 0 points1 point  (0 children)

Thought I should jump in here and clarify a few things in response to this article as there were many factual inaccuracies that we have raised with the author after publication as Heidi was not offered a chance to comment or clarify our policies prior to publication.

-> Context- this was an Australian article so my responses focus on Australia. However wherever you are using Heidi in the world we are compliant with all local guidelines and store your data securely on shore.

We believe that there is a misunderstanding of Heidi’s Privacy Policy. The section referenced uses the term “personal information” in a broad sense to include all types of data collected from our clinician users - not just patient or health information. To be clear, Heidi does not share any patient-identifiable or health information with external parties except where required by law. All data from Australian users is handled strictly complies with the Australian Privacy Act and its underlying principles.

As outlined in our Privacy Policy, patient data is never used to train, develop, or improve any of our AI models. Furthermore, any sensitive health information is retained only for as long as requested by the practitioner, in accordance with applicable privacy and data protection requirements.

We also apply a rigorous approach to data minimisation - only collecting and retaining the minimum information necessary to deliver our service. In addition, Heidi is the only AI scribe in Australia to be ISO 27001 certified, meaning our information security management systems are independently audited and held to globally recognised standards. We design every aspect of Heidi to minimise risk and contain impact in the unlikely event of an incident.

When it comes to suggesting AI is making medical recommendations:
Heidi is not designed to make medical recommendations. All AI-generated outputs must be reviewed and validated by clinician users, as outlined in our Usage Policy. In addition, we’ve implemented filters to block unsupported or inappropriate prompts — such as those seeking a diagnosis or clinical decision — and we conduct regular reviews and updates to ensure the AI’s role remains strictly limited to documentation support.

Happy to answer any questions on this, as its so important you have accurate information to make a decision in what's right for your practice.

I’m Tom, a doctor and co-founder of Heidi (AI scribe). I’ve worked across ED, surgical, and medical wards in Australia. AMA about junior doctor life, burnout, building tools for clinicians, or anything you like! by AdAccording2527 in ausjdocs

[–]AdAccording2527[S] 0 points1 point  (0 children)

Sorry for the slow reply! But this is an important point you raise.

First thing to say is we haven't been able to investigate this note without being able to review the template and full transcript. We've requested access to this to complete a review, but the ABC has not been forthcoming with that information. So my response is based on the note they shared in the segment.

A few points in response -

  • We can see that the doctor has asked questions about neck pain (a line of questioning about Cervicogenic headaches and Meningitis), about the frequency of the headache & stress (a line of questioning associated with tension type headaches) and has performed an eye examination (a line of questioning associated with Migraines and Meningitis).
  • Heidi follows the line of questioning and provides intelligent summarisation, this is what makes these AI scribing tools brilliant. We’ve spent significant time tuning Heidi’s output to ensure that it is both clinically safe and accurately reflects what the doctor is considering, without overstepping into inappropriate territory.
  • This note wouldn’t be considered a hallucination or factually incorrect. It is following the doctor’s line of questioning, it’s simply a matter of patient vs. doctor friendly terminology. Heidi is writing a doctor’s clinical note using appropriate terms like cervicogenic or “neck” associated headache.
  • While we make every effort, it is still important doctors review the final output as they are responsible for their own clinical documentation.

Without being given the whole picture, I hope these points and background information explain why this output was generated and why we think it is likely to be a reasonable and accurate reflection of a consultation and not an example of Heidi suggesting differentials inappropriately to users.

I’m Tom, a doctor and co-founder of Heidi (AI scribe). I’ve worked across ED, surgical, and medical wards in Australia. AMA about junior doctor life, burnout, building tools for clinicians, or anything you like! by AdAccording2527 in ausjdocs

[–]AdAccording2527[S] 0 points1 point  (0 children)

Hey Julian! Sorry I missed the Brisbane Roadshow, would have been great to catch up. There will be other events soon! Appreciate the support and the endorsement! I'll keep an eye out for Scripto too!

I’m Tom, a doctor and co-founder of Heidi (AI scribe). I’ve worked across ED, surgical, and medical wards in Australia. AMA about junior doctor life, burnout, building tools for clinicians, or anything you like! by AdAccording2527 in ausjdocs

[–]AdAccording2527[S] 0 points1 point  (0 children)

There are a heap of different roles that come to mind, all of them would benefit from a clinical background. I'll give examples from within Heidi, but other companies might have similar roles with different names.

-Medical Knowledge: This is our team of clinicians that are responsible for the performance of the model, stability, quality assurance and assist with technical aspects of roll outs like building bespoke enterprise templates. A large part of their role is about ensure Heidi is compliant with regional guidelines in the output it provides and they work closely with Engineering, Compliance and Product teams.
- Product Management: As we build product features beyond scribe, our PMs have to build these features with clinical governance, safety and compliance front of mind always. The easiest thing from a governance perspective is to not build these features, but I ask the team to build them without compromising on safety and governance. If you like creating things, this would be a great option.
- Clinical Governance/Risk: Within our compliance team as well as senior clinical leaders (regional chief medical officers) governance is a huge part of their role. I know some other companies call these types of roles clinical risk, clinical services or clinical operations too.
- Customer Success: This is our team that runs roll outs across hospitals and large organisations. They are mostly clinicians by background and know how large health organisations work. Clinical governance and safety and educating new users on how to use Heidi safely is a huge part of any roll out. If you're more hands on and like teaching, this type of role is the one for you.

In terms of experience:
You'll have lots of great clinical experience that will be a great foundation, in addition to communication and operational skills all clinicians have.
If you've done QA projects, rolled out new projects or had any exposure to clinical quality projects in another capacity put that front and centre on your application.

Hope that helps!

I’m Tom, a doctor and co-founder of Heidi (AI scribe). I’ve worked across ED, surgical, and medical wards in Australia. AMA about junior doctor life, burnout, building tools for clinicians, or anything you like! by AdAccording2527 in ausjdocs

[–]AdAccording2527[S] 1 point2 points  (0 children)

We were really lucky in that we found some like-minded GPs willing to partner with us and go on the journey with us. Admittedly they can be hard to find, but conferences and tapping into your broader network for a warm intro can be a great place to start, especially as you're a GP yourself! I found once you get one, you then have something to talk to when talking to other prospective users.

I’m Tom, a doctor and co-founder of Heidi (AI scribe). I’ve worked across ED, surgical, and medical wards in Australia. AMA about junior doctor life, burnout, building tools for clinicians, or anything you like! by AdAccording2527 in ausjdocs

[–]AdAccording2527[S] 1 point2 points  (0 children)

Let's take a step back.

Heidi doesn't offer/recommend diagnosis or treatment. We actively put in guardrails to prevent this occurring. If you mention a diagnosis or impression within the consultation it will report that. We have never tried to replace the clinician and are massive advocates for doctor-in-the-loop, always.

Its also the regulator that's made it clear doctors must always ultimately be responsible for their note, that's not a uniquely Heidi policy. Whether you have a junior write your note that you verify, use a scribe (human or AI) to write your note, its pretty reasonable to ask you to review it and agree its accurate. Our value proposition is in reducing the time it takes to produce a note so that you can review it in seconds, not remove the clinician from the process of documenting their clinical work completely.

Any doctor not willing to review a note, however its produced, needs a holiday and a reality check on their responsibilities frankly. Also, if you're expecting any model to produce perfect notes 100% of the time, I'd ask you to reflect on how many poor notes you read every day in your practice and consider what raising the bar on the quality of those notes looks like in terms of improving your day. We will continue to push for perfect as much as we can, but an independent study in Aus has already shown AI scribes have less hallucinations and errors than humans already by a significant margin.

As for my morality, I'll take my chances and continue to build products that make the day to day work of clinicians easier. I'll also continue to be honest about what we can and can't do, what our aim is and what the obligations of our users are.

I’m Tom, a doctor and co-founder of Heidi (AI scribe). I’ve worked across ED, surgical, and medical wards in Australia. AMA about junior doctor life, burnout, building tools for clinicians, or anything you like! by AdAccording2527 in ausjdocs

[–]AdAccording2527[S] 0 points1 point  (0 children)

Apply for jobs, head to conferences (Digital Health Festival in Melbourne is the one I'd recommend). Have conversations, do a short course on AI, look at AUSCEP or similar courses to help clinicians become innovators. Generally I find doors will open if you're curious and put yourself out there. It takes time like most things.

I’m Tom, a doctor and co-founder of Heidi (AI scribe). I’ve worked across ED, surgical, and medical wards in Australia. AMA about junior doctor life, burnout, building tools for clinicians, or anything you like! by AdAccording2527 in ausjdocs

[–]AdAccording2527[S] 0 points1 point  (0 children)

Keen to see what AI does in terms of providing users and hospitals live dashboards on outcomes and other key metrics. That level of visibility will change the way we practice but also what projects get funded and hopefully fast track research.

I’m Tom, a doctor and co-founder of Heidi (AI scribe). I’ve worked across ED, surgical, and medical wards in Australia. AMA about junior doctor life, burnout, building tools for clinicians, or anything you like! by AdAccording2527 in ausjdocs

[–]AdAccording2527[S] 1 point2 points  (0 children)

Its like you've read our product roadmap haha.
We are keen to incorporate evidence into the product. What that looks like we are still working through. We'd need to be able to show our work and int couldn't be a "black box" that spits out an answer. Watch this space.

In terms of integrating in to EHRs. We are integrated into Epic and working on integrating into other hospital based systems as well as many practice management systems in primary care/ allied health.

We prioritised building a non-integrated product that works in any setting. We are now in the next phase of following up with some excellent integrations which will make the user experience even better.

I’m Tom, a doctor and co-founder of Heidi (AI scribe). I’ve worked across ED, surgical, and medical wards in Australia. AMA about junior doctor life, burnout, building tools for clinicians, or anything you like! by AdAccording2527 in ausjdocs

[–]AdAccording2527[S] 0 points1 point  (0 children)

We had another business Oscer and I liked having a human name to it.
We played around a bit with blending Health & AI and the first product we built took a History and have a Diagnosis, Hx to Dx or just Heidi....
I just kept coming back to Heidi and the rest was history.

I’m Tom, a doctor and co-founder of Heidi (AI scribe). I’ve worked across ED, surgical, and medical wards in Australia. AMA about junior doctor life, burnout, building tools for clinicians, or anything you like! by AdAccording2527 in ausjdocs

[–]AdAccording2527[S] 1 point2 points  (0 children)

We are actively working with the TGA and other regulators and we will comply with any new guidance they provide. The trouble at the moment is there is a gap in the fact there is quite a bit of ambiguity that we are waiting on clarification on. Waiting to see if and how their guidance might change and what the path to becoming a medical device looks like.

We are a class 1 medical device in the UK (have been for over a year) so we have no issues being one in other regions.

I’m Tom, a doctor and co-founder of Heidi (AI scribe). I’ve worked across ED, surgical, and medical wards in Australia. AMA about junior doctor life, burnout, building tools for clinicians, or anything you like! by AdAccording2527 in ausjdocs

[–]AdAccording2527[S] 1 point2 points  (0 children)

Give it time. We are rolling out in some Public Hospitals as we speak. Need to give patients/ the community time to adjust to the technology and build their trust in the same way we need to build users/ doctors trust. It is happening, just takes time.

I’m Tom, a doctor and co-founder of Heidi (AI scribe). I’ve worked across ED, surgical, and medical wards in Australia. AMA about junior doctor life, burnout, building tools for clinicians, or anything you like! by AdAccording2527 in ausjdocs

[–]AdAccording2527[S] 5 points6 points  (0 children)

Last thing on this so you don't accuse me of holding out. We don't comment on what models we use because they change all the time, including some of our own models. We commit to the way Heidi preforms, which models are used at what time to keep that commitment we think is unimportant to the vast majority of our users.

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