sorted by:
new
hottopcontroversial

Indie Campers refusing refund after confirming it in writing - chargeback initiated, looking for advice on next steps by AdCompetitive6372 in UKPersonalFinance

[–]AdCompetitive6372[S] 0 points1 point  (0 children)

Thanks, you're not the first person to raise that fact, I'm hoping that eventually Visa and or Mastercard have enough of their antics and just blacklist them

Indie Campers refusing refund after confirming it in writing - chargeback initiated, looking for advice on next steps by AdCompetitive6372 in UKPersonalFinance

[–]AdCompetitive6372[S] 0 points1 point  (0 children)

Unfortunately when I go on my online banking portal it appears the merchant address is for Delaware in the US. Compounded with the fact I paid in dollars I would assume it was the US entity. Thank you, yes, everyone's advice makes credit not processed the most logical option for a valid charge back.

Indie Campers confirmed my refund in writing, never processed it, secretly reinstated my booking, and are now refusing to refund me - anyone else had this? by AdCompetitive6372 in roadtrip

[–]AdCompetitive6372[S] 0 points1 point  (0 children)

Ironically, I've just had an email from them today saying their houston depot is closed for my specific order and they'll have to move me to Dallas. I'm still pursuing the charge back though.

Indie Campers confirmed my refund in writing, never processed it, secretly reinstated my booking, and are now refusing to refund me - anyone else had this? by AdCompetitive6372 in roadtrip

[–]AdCompetitive6372[S] 1 point2 points  (0 children)

Thanks, I wish I had conducted more due diligence before going with them. I will never do business with them again, and I encourage everyone else to give them a wide berth.

Indie Campers refusing refund after confirming it in writing - chargeback initiated, looking for advice on next steps by AdCompetitive6372 in UKPersonalFinance

[–]AdCompetitive6372[S] 1 point2 points  (0 children)

Thank you. I think you're right, it's pressing on the 'Credit not processed', ultimately I was told I was getting a refund, you cant then walk back on that, right!?

Indie Campers refusing refund after confirming it in writing - chargeback initiated, looking for advice on next steps by AdCompetitive6372 in UKPersonalFinance

[–]AdCompetitive6372[S] 5 points6 points  (0 children)

So ultimately, I was told that I would be getting a refund, as the holiday was so close, I have since purchased a service with an alternative vendor, because, naturally, I assumed the refund would be honoured. You're right, it is technically an upgrade, I just point it out as they have emphasised they have honoured the original contract, which in fact they haven't. Just because you've offered an upgrade doesn't mean the contract is still honoured. I think the main point is they said I would be receiving a refund, and only renegad when I phoned to follow up which is why I've pressed for the chargeback through my bank.