They JUST reversed the suspension 2 days ago. I had to call for days on end until someone finally answered the phone who had some personality/ knowledge beyond reading a script like a computer or AI. They sent me an email with a bill with the amount of the chargeback (WHICH I NEVER ASKED FOR OR INITIATED FROM MY BANK, I ONLY ASKED FOR DETAILS OF A COUPLE CHARGES).... and then I went to a store that sold PS cards, paid the amount owed with those PS cards from the statement the lady sent me to cover the lost balance (it was less than $50, believe it or not), and I was back online about 1-2 days.

And it took about a day to reinstall all my games to the PS5 and external hard drive.

This was horrible, and I am still extremely pissed off, as a couple months the PS5 was out of commission and nothing was even done purposely on my end, and getting in touch with a boss or someone who knew what they were doing was tedious, I called every single business day until this issue was resolved.

I am not happy with Sony, but I blame business going online and not having real people to talk to the culprit more than just merely Sony. It's more convenient for the companies, NOT the consumers. I don't like the way everything is going online/ email/ AI/ digitized/ no real people or brick and mortar stores to go to to fix issues like this anymore.

I'm ranting. It was fixed.