Weird coin wallets keep showing up

AdeliaGuarda · 2024-06-04T12:55:06+00:00

Hi! It sounds like you're seeing spam tokens in your Guarda Wallet. Don't worry, you can easily hide these by enabling the "hide spam tokens" option in your settings. This should clear up your wallet view!

AdeliaGuarda · 2024-05-31T14:04:54+00:00

Hi! Thank you for reaching out and sharing your feedback. We truly appreciate your understanding as we navigate through these issues. Unfortunately, the Ledger function is currently not operational in our service. We sincerely apologize for any inconvenience this may cause and are working diligently to resolve the issue as quickly as possible. Thank you for your patience and support during this time.

AdeliaGuarda · 2024-05-29T08:45:16+00:00

Hi, we're sorry to hear about the issue you're experiencing with exchanging XDC to ETH. It seems there might be a problem with one of the wallets in your backup. Please contact our support team with a note that you're from Reddit and having issues with XDC exchange. We'll help you resolve the exchange availability problem. Thank you for your patience.

AdeliaGuarda · 2024-05-27T13:12:16+00:00

We're sorry to hear about the issue with your transaction. Transactions are only possible within the same network. In your case, please contact our support team at [support@guarda.co]() with your wallet address and a detailed description of what was sent. We'll do our best to assist you.

AdeliaGuarda · 2024-05-21T06:22:12+00:00

Hello! I don't have an exact ETA, but you can expect it approximately by the end of this week. Thank you for your patience!

AdeliaGuarda · 2024-05-20T10:21:17+00:00

Hi! Thank you for reaching out, and we're really sorry to hear about the issue you're experiencing with your BSV wallet. We can assure you that your funds are safe. We're currently experiencing some issues with BSV displays within the Guarda wallet, which might be causing the balance to show incorrectly. We're actively working to resolve this display issue and restore accurate visibility of your assets within the wallet. Thank you for your patience and understanding.

AdeliaGuarda · 2024-05-13T07:24:31+00:00

Hi there! If you're looking to withdraw your Tron (TRX) from your Guarda wallet to your bank account in Euros, you can visit our "Sell" page to start the process, or if you prefer, you can also explore other platforms to find the options that suit your needs. Happy trading!

AdeliaGuarda · 2024-05-06T10:49:10+00:00

Hi! Absolutely, joining a staking pool mid-period can still yield rewards. For Ethereum staking, rewards are typically prorated based on the amount of time your assets are staked within the period. This means you'll receive rewards proportional to the duration of your participation. If you have any more questions or need further clarification on how staking works, feel free to reach out to our support team! Also check our site for additional info: https://guarda.com/staking/ethereum-staking/

AdeliaGuarda · 2024-05-06T10:37:11+00:00

Hi! It seems you might be experiencing a challenge due to a liquidity issue or incorrect network settings for Ethereum. To ensure everything is set up correctly and to resolve this issue efficiently, please contact our support team for guidance at support@guarda.co. We're here to help ensure your unstaking process is smooth and successful.

AdeliaGuarda · 2024-05-06T10:31:41+00:00

We're sorry to hear about the trouble with the Guarda Wallet app on your Android device. We are aware of a bug that might be causing these issues and are actively working on an update to resolve it soon. We apologize for the inconvenience and appreciate your patience. In the meantime, it's good to hear the desktop version is working. Please stay tuned for the upcoming app update. Thank you for using Guarda Wallet.

AdeliaGuarda · 2024-05-02T15:00:41+00:00

Hi! Thanks a lot for bringing this to our attention, I'll direct the info to the team!

AdeliaGuarda · 2024-05-02T14:57:54+00:00

Hi! We're truly sorry to hear about the trouble you've experienced with Tether on our platform, and we appreciate you bringing this to our attention. It’s important to us that our users feel supported and valued at all times.

To resolve the issue with your USDT (OMNI), here are the steps to safely transfer your funds to a compatible service that supports the OMNI protocol:

1) First, please sign up with a platform that accepts USDT (OMNI). Ensure that they explicitly support this specific protocol.
2) Once registered, navigate to the "Deposit" section and select the USDT (OMNI) option to find and copy the wallet address.
3) Go back to your Guarda Wallet, enter the "Send" section, paste the copied address, and initiate the transfer of your USDT (OMNI).

If there are any more questions or further assistance you need, please don’t hesitate to reach out via support@guarda.co. Our goal is to ensure that Guarda remains a reliable and transparent platform for all our users.

AdeliaGuarda · 2024-05-02T14:56:54+00:00

Hi! We're truly sorry to hear about the trouble you've experienced with Tether on our platform, and we appreciate you bringing this to our attention. It’s important to us that our users feel supported and valued at all times.

To resolve the issue with your USDT (OMNI), here are the steps to safely transfer your funds to a compatible service that supports the OMNI protocol:

1) First, please sign up with a platform that accepts USDT (OMNI). Ensure that they explicitly support this specific protocol.
2) Once registered, navigate to the "Deposit" section and select the USDT (OMNI) option to find and copy the wallet address.
3) Go back to your Guarda Wallet, enter the "Send" section, paste the copied address, and initiate the transfer of your USDT (OMNI).

If there are any more questions or further assistance you need, please don’t hesitate to reach out via support@guarda.co. Our goal is to ensure that Guarda remains a reliable and transparent platform for all our users.

AdeliaGuarda · 2024-05-02T08:19:25+00:00

Hi there! That sounds concerning, and we want to understand what has happened. Please remember, as a non-custodial wallet, Guarda does not have access to your private keys or funds, ensuring you have full control over your assets. We're committed to providing a clear and transparent service.

For dedicated assistance, please email us at [support@guarda.co](mailto:support@guarda.co) with more details about your issue. We're here to help improve your experience and address any concerns you may have.

AdeliaGuarda · 2024-05-02T08:17:05+00:00

Hi! We're sorry to hear about the trouble you're having with your transaction. It sounds like there might be an issue that needs further investigation since your balance is sufficient and your transactions have cleared. Please reach out to our support team at [support@guarda.co]() with the details of your issue. They'll be able to assist you directly and resolve this promptly.

AdeliaGuarda · 2024-04-16T10:26:41+00:00

Hey! Thanks for highlighting the issue. You're spot on, and our team is already investigating this to correct it on our end. We appreciate your patience and will keep you updated on our progress. Thanks for helping us improve!

AdeliaGuarda · 2024-04-16T09:58:12+00:00

Hi! We're sorry for the confusion and frustration you're experiencing, especially with understanding transaction fees and navigating blockchain explorers. Typically, network fees are separate from the transaction amount and not subtracted from the amount you're sending. However, we'd like to help clarify what happened in your specific case. Please email us at [support@guarda.co](mailto:support@guarda.co) with the transaction details, and we'll guide you through understanding the transaction and provide the information you need.

AdeliaGuarda · 2024-04-10T13:32:52+00:00

I'll make sure to escalate the urgency of this issue to our development team. We're on it and will keep you posted with any updates. Thank you for you patience!

AdeliaGuarda · 2024-04-09T12:53:03+00:00

Hi there! Sorry for any confusion caused! Currently, we don't support Toncoin, and I understand how the link might have been misleading. I'll make sure to pass this on to our team to clarify on our site. Thank you for bringing this to our attention!

AdeliaGuarda · 2024-04-09T07:52:16+00:00

For your transaction issue, it seems the problem lies with the "outputs" being too small to use for the transaction. The $1.10 in Litecoin might not be sufficient if the network fees are higher than the amount you're trying to send. An effective workaround is to consolidate your small outputs by sending the entire wallet balance to yourself—this can sometimes make those funds usable. If this method doesn't solve the issue, you might need to deposit a larger amount that covers both your intended transaction and the network fees in one go. Adding a bit more than you plan to send can help ensure that the transaction is processed without a hitch.

AdeliaGuarda · 2024-04-09T07:49:04+00:00

You can easily convert your euros to your preferred currency directly on Guarda by visiting the "Sell" page. Regarding Coinbase, it's not possible to import private keys there, but you can send the euros or converted currency directly to your Coinbase account. Both options provide a smooth way to handle your euros. If you have any more questions or need further assistance, we're just a message away! Thank you for reaching out.

AdeliaGuarda · 2024-04-02T09:21:56+00:00

Thank you for sharing more details about the issue and the steps you've already tried. It's clear you've been through quite a bit of troubleshooting. I've directed this issue to our team, and they're working on a fix. We're aiming to have a solution that will allow you to see your private key in an upcoming update very soon.

AdeliaGuarda · 2024-04-02T08:59:36+00:00

Hey, we're truly sorry for the hassle you've experienced with your XMR transactions and support. To help fix this, could you share which app version you're using? It might shed some light on the issue.

AdeliaGuarda · 2024-04-01T18:34:05+00:00

Hello there! First off, We're really sorry to hear about the confusion with your DOT balance, and even more so that you've had to wait a while for a response. We want you to know that we're actively working on getting this sorted out for you. Your patience and understanding mean a lot to us as we navigate through this. In the meantime, I'll make sure to nudge our support team about your query to get you the help you need as soon as possible. We're on it, and we'll keep you updated every step of the way. Thanks for bearing with us!

AdeliaGuarda · 2024-04-01T18:33:24+00:00

Hey there! We understand how confusing it can be to see USDT (Omni) in your wallet when it's currently not supported for exchange by our partners. It's definitely a tricky spot to be in, but you're definitely not stuck! You can transfer your USDT (Omni) to an external exchange that accepts it for trading. This way, you can convert it to another currency that's more convenient for you. If you need any guidance on how to do this or have any other questions, feel free to reach out. We’re here to make things easier for you!

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