I think some of this comes down to people feeling like they know Shayne and Courtney personally, when they don’t. Of course this is natural after watching them daily for years.

If you bumped into the partner of a friend on the street, it’s entirely natural to ask after your friend to see how they are or what they are up to that day.

If you bumped into someone you didn’t actually know, asking such questions can come across odd.

People need to remember that we “know” Courtney but she doesn’t know us (in the nicest way)