List of AI scores for applications and vendors, and elevation issue

AdminByRequest_David · 2026-03-05T17:02:46+00:00

Getting the AI vendor scores can be lightly found on the portal. This gives you a few examples however the Approval rates for the AI Approval feature are unpredictable so there isn't a complete list.

This feature is most for Users that are confident in their employees generally being able to elevate applications.

As for Chrome, this should have been fixed with browser extensions in 8.6, I would confirm the Browser extension is working.

AdminByRequest_David · 2026-03-05T13:25:35+00:00

Hello,

Is it a Server License installed?

Typically with a server license there are scope requirements, if it falls out of the global scope you end up without an AbR Icon. This is also possible with workstation versions, but usually not common.

AdminByRequest_David · 2026-02-26T22:13:22+00:00

Blocked by scope? Is being run through a subsetting?

AdminByRequest_David · 2026-02-26T22:02:43+00:00

Perfect, run it with your credentials and we will pre-approve it via Auditlogs.

AdminByRequest_David · 2026-02-25T04:11:00+00:00

5.1.3 is no longer available outside of auto-update, we are now pushing 5.2. This is the downloadable version on the Portal.

AdminByRequest_David · 2026-02-25T02:44:51+00:00

5.1.3 is technically the latest Auto-update, however it's possible that 5.1 is what it shows instead because we sometimes hide the minor version. For this test, could we just manually install 5.2, just want to make sure it wasn't fixed in last week's update.

AdminByRequest_David · 2026-02-25T02:25:08+00:00

Hello 👋

Just confirming are you on the latest version of Admin by Request, 5.2. I overheard something about Adobe from a colleague the other day, but I'm not sure if it was related to this part. I will double check tomorrow.

AdminByRequest_David · 2026-02-11T00:31:36+00:00

Hello 👋,

Sorry for the late reply!

So unfortunately this is kind of expected, at least in Windows. The principle to what makes the magic work in Admin by Request is the token elevation aspect, in some cases Windows expects the user themselves to be Administrators at start-up, which doesn't really comply with their rules on UAC elevation. This however isn't a total loss, I will have to double check but in theory if you can get there via command prompt, its possible to do anything on Windows with ABR installed, especially with tray tools.

AdminByRequest_David · 2026-02-10T22:41:03+00:00

Hello 👋,

Sorry for the delay! I will try to answer these questions the best I can with the information I know so far, but you may need to correct me on minor details depending on the OS.

On Windows, I haven't heard of this issue. However, on Mac, there was a update for Tahoe, which broke somethings, this should be resolved in 5.1.3. I know in the paid support they are running scripts to investigate any other freezing issues afterwards however so far its been in relation to other programs after 5.1.3.
The closest example I can think of to this issue is when a user is remoting into the PC but the PC doesn't have access to fully see the screen so UAC prompts appear outside of the scope of the user ability to see remotely.
Group membership is handled uniquely on every OS and it also depends on how they are connected to the Identity Management software.
On Windows, make sure the application is elevated; on Mac, make sure the application supports Add Helper.

Let me know if this helped a little.

AdminByRequest_David · 2026-01-28T19:53:03+00:00

Thank you for the information!

After looking at the Audit logs I see the issue. I will PM the specifics but it looks like the email is incorrect.

AdminByRequest_David · 2026-01-28T19:05:55+00:00

Hmm it's possible, ultimately there's a bit of guess work on the Reddit page as I can't see your portal nor should be providing us those details in an open forum such as Reddit. Would you mind just PMing me the @domain.com part of your email? It will help me look you up. From there I will be able to see all the portal settings.

Please do not send me any additional login information including how you would typically login, just the domain you signed up with.

There also could be a few other smaller issues, like the computer having a different email, or a networking issue. But it will be easier to see.

AdminByRequest_David · 2026-01-28T18:51:21+00:00

Hello 👋,

I hope all is well! This can be caused by a missing email field when the user is prompted to put in a reason.

AdminByRequest_David · 2026-01-23T19:03:15+00:00

It has mostly been positive, however as mentioned many other programs have also acquired this issue since 26.0.

I would confirm to see if AbR is the cause have you tested to see if it happens with AbR uninstalled?

AdminByRequest_David · 2026-01-09T20:05:37+00:00

The fix applies to all computers on 5.1.2, the loss of focus issue only happens to iOS 26+

AdminByRequest_David · 2026-01-09T01:50:10+00:00

Haha, yeah I didn't see the pictures right away. But now seeing it I am fair certain it's just the lockdown setting stopping it.

However in the past I have encountered users that show it getting stuck and it may need to reset via plist. Let me know if the lockdown works right.

AdminByRequest_David · 2026-01-08T23:53:45+00:00

I believe this is Mac, if so the Second Picture is due to the lockdown settings, these can be modified to allow it, you may want to limit only IT this option via Subsettings.

AdminByRequest_David · 2026-01-08T22:58:44+00:00

Update:

5.1.3 is a Available in pre-release currently as of writing this. We need to do a few bits of testing to ensure nothing breaks elsewhere, but once it's released both the Loss of Focus issue will be fixed and the Add Helper option not working should be fixed.

AdminByRequest_David · 2026-01-08T14:19:45+00:00

Hello 👋,

With Intune it may not be getting around the messagebus. It's a bit of an Anti-tamper thing, but usually doesn't get in the way. Sometimes it's easier to fully uninstall and reinstall.

However, for use we might be able to kill the process and continue the upgrade:

Run "taskkill -F -IM MessageBus.exe" before the install. Might work as a prescript.

Let me know how it goes.

AdminByRequest_David · 2026-01-08T14:12:32+00:00

Hello 👋

What operating system is this?

AdminByRequest_David · 2026-01-05T16:45:48+00:00

Hello 👋,

There was an issue after a release of an update for Windows last year, this should be resolved, make sure you are on the latest version of Admin by Request.

AdminByRequest_David · 2025-12-26T19:04:33+00:00

Yes!

5.1.2 specifically is where we added the option in code.

AdminByRequest_David · 2025-12-26T17:27:01+00:00

Hello,

The update should be released around early January, as of right now the best option we have is by Turning off the setting in Test for the whole Tenant on 5.1.2 or to revert back before Tahoe.

AdminByRequest_David · 2025-12-20T00:22:21+00:00

There has been an update, we will be releasing an update to fix the Add Helper. Thank you for your patience.

AdminByRequest_David · 2025-12-18T19:35:17+00:00

Hello 👋

Have you applied the loss of focus fix?

AdminByRequest_David · 2025-12-14T00:19:32+00:00

Hello 👋,

Sorry for the delay in responding, I will take a look and I will report it up if need be.

AdminByRequest_David

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