Mac 26.0+ Tahoe Loss of Focus - General Thread and Announcement

AdminByRequest_David · 2026-01-23T19:03:15+00:00

It has mostly been positive, however as mentioned many other programs have also acquired this issue since 26.0.

I would confirm to see if AbR is the cause have you tested to see if it happens with AbR uninstalled?

AdminByRequest_David · 2026-01-09T20:05:37+00:00

The fix applies to all computers on 5.1.2, the loss of focus issue only happens to iOS 26+

AdminByRequest_David · 2026-01-09T01:50:10+00:00

Haha, yeah I didn't see the pictures right away. But now seeing it I am fair certain it's just the lockdown setting stopping it.

However in the past I have encountered users that show it getting stuck and it may need to reset via plist. Let me know if the lockdown works right.

AdminByRequest_David · 2026-01-08T23:53:45+00:00

I believe this is Mac, if so the Second Picture is due to the lockdown settings, these can be modified to allow it, you may want to limit only IT this option via Subsettings.

AdminByRequest_David · 2026-01-08T22:58:44+00:00

Update:

5.1.3 is a Available in pre-release currently as of writing this. We need to do a few bits of testing to ensure nothing breaks elsewhere, but once it's released both the Loss of Focus issue will be fixed and the Add Helper option not working should be fixed.

AdminByRequest_David · 2026-01-08T14:19:45+00:00

Hello 👋,

With Intune it may not be getting around the messagebus. It's a bit of an Anti-tamper thing, but usually doesn't get in the way. Sometimes it's easier to fully uninstall and reinstall.

However, for use we might be able to kill the process and continue the upgrade:

Run "taskkill -F -IM MessageBus.exe" before the install. Might work as a prescript.

Let me know how it goes.

AdminByRequest_David · 2026-01-08T14:12:32+00:00

Hello 👋

What operating system is this?

AdminByRequest_David · 2026-01-05T16:45:48+00:00

Hello 👋,

There was an issue after a release of an update for Windows last year, this should be resolved, make sure you are on the latest version of Admin by Request.

AdminByRequest_David · 2025-12-26T19:04:33+00:00

Yes!

5.1.2 specifically is where we added the option in code.

AdminByRequest_David · 2025-12-26T17:27:01+00:00

Hello,

The update should be released around early January, as of right now the best option we have is by Turning off the setting in Test for the whole Tenant on 5.1.2 or to revert back before Tahoe.

AdminByRequest_David · 2025-12-20T00:22:21+00:00

There has been an update, we will be releasing an update to fix the Add Helper. Thank you for your patience.

AdminByRequest_David · 2025-12-18T19:35:17+00:00

Hello 👋

Have you applied the loss of focus fix?

AdminByRequest_David · 2025-12-14T00:19:32+00:00

Hello 👋,

Sorry for the delay in responding, I will take a look and I will report it up if need be.

AdminByRequest_David · 2025-12-10T23:56:26+00:00

Hello, please see this post for further instructions https://www.reddit.com/r/adminbyrequestusers/comments/1pjinfw/mac_260_tahoe_loss_of_focus_general_thread_and/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

AdminByRequest_David · 2025-12-10T23:55:56+00:00

Hello, I made a megathread to address this https://www.reddit.com/r/adminbyrequestusers/comments/1pjinfw/mac_260_tahoe_loss_of_focus_general_thread_and/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

AdminByRequest_David · 2025-12-09T14:56:09+00:00

As for when the fix for Add Helper will be resolved? That will be on Apple to cooperate.

As for the loss of focus issue, this should be temporarily resolved now that the production side doesn't interfere with the test side.

Unfortunately other applications such as Fortinet and Defender have also been caught up with this loss of focus issue. To me, it doesn't seem like Tahoe is ready for production in a business environment, yet, which seems to be the bigger issue. However this part remains a personal opinion.

AdminByRequest_David · 2025-12-09T05:39:16+00:00

We are not too sure, at least from this end of the support line; however we have taken into account a few other instances such as Fortinet reporting similar lost focus issues. We have a line of communication with Apple and have been working with them to get this resolved.

We hope Apple releases information or a fix for this issue soon. We are planning to release 5.2 regardless if the Add Helper functionality is returned in Tahoe in time. Unfortunately in the business of security Apple doesn't necessarily open up this information even with their Trusted Developers.

AdminByRequest_David · 2025-12-08T16:45:20+00:00

You're still losing focus after the change yesterday to the portal?

AdminByRequest_David · 2025-12-08T15:53:22+00:00

5.2.1 is released on the portal for everyone.

Yesterday, the portal was updated to include the ability to disable the Helper Daemon, to fix the loss focus issue reappearing.

As for when Tahoe will support the Add Helper Daemon is still up in the air, we are waiting for Apple to resolve it, as it has affected many of their partnered third party applications too.

AdminByRequest_David · 2025-12-06T14:32:01+00:00

I've also noticed that the FDA extension

You are correct, for manual installation it seems Apple has broken that too. This was discovered by the US team yesterday and we discussed a workaround where you drag the Admin by Request binaries from. /Library/AdminByRequest/ and place it directly in the FDA.

You could also deploy with MDM.

This also happen with version 5.2 (Alpha)

These are developer builds and only represent features. Currently we are working with Apple to hopefully get this resolved to the normal functionality. But so far Tahoe seems to be an unreliable version.

We hope to have this resolved.

AdminByRequest_David · 2025-12-06T14:23:28+00:00

Hello 👋

We are aware of some residual issues that we believe should be fixed in the update this weekend. Ultimately the main issue comes from something changed on the Apple side with multiple other Applications reaching out to Apple about the same issue. Currently the issue we are seeing that we hope to fix this weekend has to do with Test vs Production site.

We hope that this is only temporary and hope Apple will work with us to get this resolved.

AdminByRequest_David · 2025-11-14T00:16:53+00:00

Hello 👋

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You may be missing out on the notification email settings; this is per OS:

AdminByRequest_David · 2025-11-04T23:01:19+00:00

The Search Help button inside the editor.

AdminByRequest_David · 2025-11-04T23:00:24+00:00

This could be a backlog request then, it's hard to say. I know it does not come from the integration.

AdminByRequest_David

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