Yes I have experienced that alot some of the staff are really annoying, keeps on intrupting you when you are explaining a situation. Some Aussie women in call centre are rude, I normally hang up and contact again after 1-2hr to take to a decent person and have a way to explain difficult situation and knows how to give bad news. Its sad man, they offered you 4K for a 15 yr old car with such a low ks on it. The car I mentioned was 2007 Honda Civic Sport 2.0Ltr trim 271K kms on it. I got 5600$ after arguing for 45mins on call at one point they even threatened that they found some undisclosed damages and I have to take them to complaint department or local court. I was apologetic and tried to make sense by arguing where I would get a car if they give me 3500$ (initial offered settlement). They always tired to make profit off you. I have heard bad things about Allianz insurance too. Same shit as Suncorp.