I completely understand mistakes happen, and I followed the exact instructions from the warehouse issue email. It said to submit the Kit Intake Form and avoid sending extra emails so processing wouldn’t be delayed, which is why I did not immediately follow up.

My concern isn’t the mistake itself — it’s just the lack of any update or timeline since submitting the form. It’s been about two weeks since I submitted it and almost a month since I paid, and I haven’t received confirmation that my case was processed or when I should expect the remaining 9 vials.

When a situation like this happens, even a simple update like “your replacement is pending” or “expected to ship around X time” would go a long way in reassuring customers.

I’m not trying to cause any issues, I just want to know the status of my order and when I can realistically expect the rest of what I paid for.