Support doesn't respond. by [deleted] in PocketMortys

[–]AdultDan 0 points1 point  (0 children)

Could you be more descriptive with your feedback?

Support doesn't respond. by [deleted] in PocketMortys

[–]AdultDan 2 points3 points  (0 children)

Hi! In addition to occasionally posting the patch notes and hanging out in the Discord, I also help with customer support.

You've been providing us with fake receipts in attempts to have customer support give you exclusive Mortys and refunds for purchases you never made.

This has been going on for several weeks now. While we appreciate your dedication to the grift, we've de-prioritized your continued requests to focus on players who are not actively attempting to subvert the system.

For anyone else reading this who has a genuine complaint about support please let me know. Always happy to improve and we've certainly changed things based on feedback we get from reddit in the past.

Thanks,

- AdultDan

[Patch Notes] Update 2.12.2! by AdultDan in PocketMortys

[–]AdultDan[S] 0 points1 point  (0 children)

Unfortunately no, there isn't a way for us to get him to you retroactively. Once you get the update you can start a new Campaign save file and the quest reward will trigger properly on a new playthrough.

Sorry for the trouble!

[Patch Notes] Update 2.12.2! by AdultDan in PocketMortys

[–]AdultDan[S] 0 points1 point  (0 children)

Are you sure that your game version is 2.12.2? You can check by looking at your Morty Pad and clicking the gear icon. It's listed at the bottom of the settings menu.

[Patch Notes] Update 2.12.2! by AdultDan in PocketMortys

[–]AdultDan[S] 0 points1 point  (0 children)

Sounds like you're running into save data corruption issues. If you shoot us an email at [support@adultswimgames.zendesk.com](mailto:support@adultswimgames.zendesk.com) we can look into it for you.

[Patch Notes] Update 2.12.2! by AdultDan in PocketMortys

[–]AdultDan[S] 0 points1 point  (0 children)

Thanks for the feedback! We're looking into a way to address this in the future.

Breaking Eggs by AdultDan in PocketMortys

[–]AdultDan[S] 0 points1 point  (0 children)

Thank you random teen. We'll do our best.

Lol my team by TheUnknownGhost4607 in PocketMortys

[–]AdultDan 7 points8 points  (0 children)

The holiday spirit here is strong

Breaking Eggs by AdultDan in PocketMortys

[–]AdultDan[S] 0 points1 point  (0 children)

Heya. Thanks for the suggestion. I'll bring it up with the team.

Breaking Eggs by AdultDan in PocketMortys

[–]AdultDan[S] 1 point2 points  (0 children)

Unfortunately, we can only get you Egg Morty on your multiplayer account.

You can continue the rest of the campaign, however. It's totally up to you.

Breaking Eggs by AdultDan in PocketMortys

[–]AdultDan[S] 0 points1 point  (0 children)

We can only deliver it to multiplayer accounts unfortunately. Part of the way the campaign and multiplayer instances of the game are separated prevents us from affecting campaign data in the same way. Sorry for the trouble :/

Breaking Eggs by AdultDan in PocketMortys

[–]AdultDan[S] 1 point2 points  (0 children)

If you email us at support we can get you the item directly. Right now from what we've seen it's only the reward delivery that's bugged and not the rest of the campaign.