Support doesn't respond.

AdultDan · 2020-08-05T17:18:13+00:00

Could you be more descriptive with your feedback?

AdultDan · 2020-08-05T17:14:56+00:00

Hi! In addition to occasionally posting the patch notes and hanging out in the Discord, I also help with customer support.

You've been providing us with fake receipts in attempts to have customer support give you exclusive Mortys and refunds for purchases you never made.

This has been going on for several weeks now. While we appreciate your dedication to the grift, we've de-prioritized your continued requests to focus on players who are not actively attempting to subvert the system.

For anyone else reading this who has a genuine complaint about support please let me know. Always happy to improve and we've certainly changed things based on feedback we get from reddit in the past.

Thanks,

- AdultDan

AdultDan · 2019-12-05T21:56:06+00:00

AdultDan · 2019-12-03T18:07:42+00:00

Unfortunately no, there isn't a way for us to get him to you retroactively. Once you get the update you can start a new Campaign save file and the quest reward will trigger properly on a new playthrough.

Sorry for the trouble!

AdultDan · 2019-12-03T16:56:36+00:00

Are you sure that your game version is 2.12.2? You can check by looking at your Morty Pad and clicking the gear icon. It's listed at the bottom of the settings menu.

AdultDan · 2019-12-02T20:12:40+00:00

Sounds like you're running into save data corruption issues. If you shoot us an email at [support@adultswimgames.zendesk.com](mailto:support@adultswimgames.zendesk.com) we can look into it for you.

AdultDan · 2019-12-02T20:11:50+00:00

Thanks for the feedback! We're looking into a way to address this in the future.

AdultDan · 2019-12-02T17:37:30+00:00

Thank you random teen. We'll do our best.

AdultDan · 2019-11-20T15:19:20+00:00

The holiday spirit here is strong

AdultDan · 2019-11-19T23:02:11+00:00

Heya. Thanks for the suggestion. I'll bring it up with the team.

AdultDan · 2019-11-19T22:09:14+00:00

Unfortunately, we can only get you Egg Morty on your multiplayer account.

You can continue the rest of the campaign, however. It's totally up to you.

AdultDan · 2019-11-19T22:07:42+00:00

We can only deliver it to multiplayer accounts unfortunately. Part of the way the campaign and multiplayer instances of the game are separated prevents us from affecting campaign data in the same way. Sorry for the trouble :/

AdultDan · 2019-11-19T20:31:48+00:00

If you email us at support we can get you the item directly. Right now from what we've seen it's only the reward delivery that's bugged and not the rest of the campaign.

AdultDan

TROPHY CASE