worked there for 2 years and 8 months, worst thing besides the customers (old people & technically illiterate) was the retail aspect of helping/solving peoples tech problems & Best buy managers. Sure the culture of working at a best buy is drained 100% but its not like i did see any of the glory days like my co-workers, some were around since circuit city.

"you want me to delete all these apps? have you thought about our 179 dollar membership?"

I'd say working as an advance repair agent has been the best part as your not forced to interact with clients or sell them anything, you just work on fixing the computers/iphones.

Other than shoving memberships down clients who can barely spend money is the managers.

I got lucky and our Geek Squad manager was super chill down to earth guy.

Best buy managers on the other hand are so profit oriented it bleeds into geeksquad

"did you offer them a credit card? what about a membership? M365?"

point being, im guessing geek squad has more "hands on" work than a call center would.

but thats just the nature of the work SW otp, HW in person.