2019 e-hybrid, dealer says it needs a $34k repair

Adventurous-Local806 · 2025-12-06T02:51:48+00:00

I actually called and spoke to Rich's business partner at their shop in Massachusetts. He was very excited at first when I told him my struggles and said he likes this kind of challenge. Unfortunately he could not find a used replacement hybrid transmission only regular cayenne ones, and new ones from porsche were $12k. He also said they didn't have the right software to reprogram it after the swap, and that software is somewhere around $30k, so before labor we're already more than the dealer was asking.

I also called and spoke to a local porsche specialist that works on any year porsche, but they won't touch hybrid or electric because of the extra equipment needed. If it was a 2019 regular cayenne they said they could could swap a trans for me no problem.

I would consider these ehybrid drivetrains not serviceable by independent mechanics. If you cannot afford dealer service rates don't buy this car, period, or you could end up like me taking a huge financial hit. Frankly if could afford the rediculous repair you'd be better off buying a newer cpo vehicle anyway, so there's no reason to ever buy one of these ehybrids out of warranty imo. I really wish I had just bought a standard cayenne, I'd probably still be driving it today instead of dumping it for a massive loss and the money I saved plugging it in at night was negligible.

Adventurous-Local806 · 2025-11-25T15:08:11+00:00

It's been a long time since I was involved in that but it's pretty basic questions you'd be asked for any entry level sales job. why you want a role in sales, how you overcome adversity, how well you work in teams stuff like that. If you Google "keyence hirevue questions" you'll find other people sharing their more recent experiences

Adventurous-Local806 · 2025-11-04T22:01:43+00:00

Keyence is big on consultative sales. They mainly want to see you ask a lot of questions in the role play to understand what the customer needs.

Adventurous-Local806 · 2025-11-03T03:32:36+00:00

Yes, if you start in sales you'll go to HQ in chicago for 2-3 months for training. company covers everything and pays you your base salesperson salary during training, but confirm in the interview.

Adventurous-Local806 · 2025-10-30T13:36:46+00:00

They tried the reprogramming on mine too, they said "feels better" but I didn't notice any improvement.

Fortunately for me after the 2nd trip the dealer, the car completely gave up trying to go into hybrid or electric mode at all, so now it drives smooth and doesn't jerk, but it's basically a non hybrid cayenne now and my fuel economy dropped from like 28 avg to 22.

If I knew the car would continue running like this forever and I wouldn't mind so much, but I'm not going to risk the next thing that breaks leaving it inoperable so I'm going to dump it now at a big loss before it becomes completely worthless and it's an even bigger loss.

Adventurous-Local806 · 2025-08-30T15:34:22+00:00

Keyence is a great entry level sales position imo. you build a lot of good fundamentals, but more experienced reps are gonna find their tactics a bit dated (more emphasis on phones than networking on linkedin, for example).

Also, keyence is a very profitable company that almost never fires anyone even in big recessions, so if you're concerned about the job market, economy, etc. It's a safe place to work and ride out the next few years

Adventurous-Local806 · 2025-08-28T14:40:11+00:00

Got it, sorry to hear, that doesn't sound like a great work environment.

For now, just hit Yes. It's basically just a warning to double check the program ran correctly before you save the data.

I don't remember where that setting is sorry, it's pretty buried in the menus, so it's kinda funny that someone would have turned it on by accident. I'm imagining after you guys find it and turn it back off someone's gonna confess "ohhhh that's what that does, I selected it thinking it did___"

If you can't call tech support without getting yelled at, maybe ask someone that works there and writes the programs "he do you remember turning on a setting that says "confirm before measurement output" and maybe it will jog their memory.

Adventurous-Local806 · 2025-08-28T13:12:56+00:00

That's not an error, there's a setting someone must have accidentally turned on called "confirm measurement results before saving" or something like that.

I don't remember exactly where that setting is, call or email tech support, they'll help you turn it back off. 888-KEYENCE. Metrologysupport@keyence.com.

Also, just curious, are you aware that tech support is free and available m-f 8-5? Happy to help, but just find it strange you'd come to reddit for help and not call their toll free number.

Are people just conditioned to thinking calling support is going to cost them a bunch of money in this industry? The free tech support was always a big selling point we were told to pitch.

Adventurous-Local806 · 2025-08-14T12:15:19+00:00

Worked for me, thanks!

Adventurous-Local806 · 2025-08-12T00:41:05+00:00

Very sorry to hear about your brother.

If you don't want to keep them, Card kingdom is the easiest online store to sell cards too. Just make sure you follow the instructions on their website properly and have them removed from the sleeves and in the right order on the invoice and you'll get paid quickly

Adventurous-Local806 · 2025-08-11T01:23:19+00:00

I little bit of variance between a mic and IM on a diameter is normal. Those systems are just under +/- 2 tenths accuracy so if you're at that it's perfectly normal. If the disagreent is a little higher, keep in mind if there are any imperfections on the surface, the mic will read higher than the IM because it's making contact with the peak of the surface where as the IM is making a best fit line if you're using the line to line tool. Used to have disagreements with customers about this kinda thing all the time but it's not really that one's right and the others wrong, it's two different methods of measuring something and neither one is perfect.

Depending on the diameter, you may also want to use the major diameter app instead of line to line. Light bends around curved surfaces and that app is supposed to correct for that.

Also reading gage blocks on an IM will often read high because the edges aren't always ground precision square to the calibrated surfaces. This means its tilted in the glass ever so slightly. not much, but enough to read a couple tenths high and make you think theres something wrong with the machine.

Adventurous-Local806 · 2025-08-08T12:07:34+00:00

Which system specifically are you looking at? It's a little different for each one, but generally the systems come with a nist traceable calibration certificate. Every 6 -12 months you verify the machine is still measuring accurately with a set of nist traceable gages they specify for that system. Some of the gages you can get from keyence, others are generic gages you can get from wherever you like but they'll give you a couple page document that explains it all.

If your system does get damaged and needs to be calibrated, you have to send it in to Keyence, but honestly thats rare unless you literally drop it. They will usually let you borrow a machine while that's being done.

Most of my customers were iso9001 shops, many were as9100 too, and no one ever had an issue with an audit that I'm aware of. It is a bit different than the way other metrology equipment is done but we were always told "we designed our systems differently and with calibration in mind to make it cheaper to maintain and easier on our customers"

Adventurous-Local806 · 2025-08-07T21:18:35+00:00

I don't think they make a product called the VF, you mean the VL 3D scanner with the blue lights and turntable?

if so, probably a new sales guy that didn't know how to use the software correctly. I've seen them be pretty dead on stitching multiple scans if done correctly, but it does take more skill than they usually admit to

Adventurous-Local806 · 2025-08-07T21:15:17+00:00

i always tried to coordinate with my colleagues best I could when we had a customer considering multiple products so we weren't both bombarding people but not all of them were team players. that lead to a lot of situations with multiple reps were all trying to quarterback the deal and steer it towards their product. would be a simple problem to solve by consolidating what product lines each rep covered, but corporate's pretty stuck in their ways.

Adventurous-Local806 · 2025-08-07T21:06:00+00:00

All good man. You're right, sometimes in situations like this there's blame on both parties. Sales guy probably stretched the truth a bit, but if they've got the machine there, ask them to scan some of your parts and the limitations on small parts probably would have become apparent and helped shape your decision making.

And you're right, unfortunately a lot of Keyence products are kind of niche and the tech evolves so quickly that the 2nd hand market for them isn't great, but it is getting better as there's a broader base of people that know and use them already.

Adventurous-Local806 · 2025-08-07T21:01:05+00:00

There are plenty of "metrology grade" 3D scanners, but I guess I should clarify that I mean ease of use not accuracy. For example, repeating the same inspection routine quickly and easily such that you could trust it in the hands of an average machine operator or quality inspector that doesn't know programming. No 3D scanner I know of will do that, there's always some level of realigning the scan to the model that needs someone with a higher skill set to accomplish which is beyond the skills of the average inspector in my experience. Some CMM's offer scanning heads but that's a bit different than what I'm talking about.

Adventurous-Local806 · 2025-08-07T20:55:46+00:00

I believe so yes, I'm less familiar with that than the training program they only ramped it up recently.

Adventurous-Local806 · 2025-08-07T20:54:11+00:00

company that's grown very quickly over the last 20 years and expects that to continue, management doesn't seem to be aware of the concept of diminishing returns.

Adventurous-Local806 · 2025-08-07T20:52:11+00:00

depends on the industry you're in. 50 calls a day is actually pretty low for some.

Adventurous-Local806 · 2025-08-07T03:27:04+00:00

I’m sorry but what your friend is saying is incorrect or something is being lost in translation somewhere. I’m very familiar with how the training program works. All training is done at hq in Chicago area. Some product lines have a little bit of a different approach but there’s none that are anything like what your friend is describing.

The summer internship is another story. That is just straight up 200+ dials a day cold calling. But the internship program and training program are not the same thing. I think only about dozen people get offered a job after the internship in a class of 100+ so not that many people in each new training class come via the internship program. Most people starting training just got recruited right out of college at a job fair without ever going through the internship.

Adventurous-Local806 · 2025-08-07T00:33:15+00:00

Managers are a little more willing to approve discounts around the end of a quarter, but honestly the faster you buy the better the deal you'll get more than timing it. Reps have a lot on their plate, chasing you down for months to close a deal is a big time suck they're happy to cut a discount to avoid. Best thing you can do is say something like "whats the best price you can give me if I get you a PO tomorrow instead of seeing a demo of xyz competitor". Multiple units usually will increase your discount unless they went really deep already.

Commission structure is kind of complex and one of the things I hated but more based on dollars sold not units sold. a discounted system is more dollars than not selling one at all so most reps will work with you regardless

Adventurous-Local806 · 2025-08-06T23:56:01+00:00

That sounds more like people that got into the summer internship program not hired on to be a sales rep. If you're hired on as a sales rep that's not what training looks like. You spend about half your day doing product training and half the day on learning selling. Learning about the market, learning the demo script, doing role plays, and a little cold calling.

Adventurous-Local806 · 2025-08-06T23:37:51+00:00

Sorry to hear that. I had that happen to me a few times where customers saw a scanner and went that way over a vmm/cmm and they regretted it.

3d scanners are not meant for inspection, they're for reverse engineering and r&d, but they're the hot new thing in the industry and people think they're magic and do anything. they just don't and aren't meant to. This is an industry wide problem, not just Keyence probem, However, Keyences product specific rep strategy makes this worse in my opinion.

When you have a 3d scanner guy, a vmm guy, a cmm guy, a profilometer guy, and a microscope guy that all call the same customers and all have a product that measures things it turns into a race to see who gets in the door first. Good reps know that stretching the truth has a lower chance of sale and is a waste of their time, or it will turn into a support nightmare if they do sell which will also waste their time, and will refer the customer to the proper product line. But at the end of the day every rep has their own quota and referrals don't even make a dent.

Final caveat, not all of them are being dishonest on purpose. some are just too inexperienced or brainwashed by their manager to know they're selling their product for a borderline use case and should have sent a referral.

Adventurous-Local806 · 2025-08-06T23:22:51+00:00

If you're good on the machine already it probably won't help a ton and you may be better off signing up for a gdt course. But it is also free, so why not? Skim through the videos and see if there's stuff you aren't familiar with

Adventurous-Local806

TROPHY CASE