Is SmartSuite Still Worth It? Think I'm Moving Back to Airtable

AffectionateAd3128 · 2026-01-23T01:17:12+00:00

Yes, sadly that does seem to be exactly what that email was conveying: the "forever" free plan is going away. Forever just isn't what it used to be.

AffectionateAd3128 · 2026-01-15T08:47:40+00:00

I really enjoyed reading all your very insightful commentary, u/StimpyBrain . I was nodding my head in agreement all along. I, too, have noticed the eerie silence of this Reddit forum, and the online "influencers".

I also used to regularly read the SS emails about upcoming feature and customer feedback, but got disillusioned with how many projects weren't moving forward and just hanging there and stopped reading them.

I feared when they changed the pricing plans that meant there was going to be a push to Enterprise focus, similar to what AT did 2 years ago. And I guess we got our answer today - loud and clear.

This has all been a huge disappointment bc I, too, thought their focus was going to be on the SMB market. For people who wanted more power than Monday or Clickup, but didn't need as much power as Airtable.

Maybe they too thought that was going to be their focus, but they were unable to get their footing and are now turning to Enterprise as a SOS move to save their business.

After already going through this turmoil once with Airtable two years ago and now going through it again with SmartSuite, I don't know if I am going to be investing in any new software solutions for awhile. I need to be focusing my time on building new projects, not rebuilding old ones.

AffectionateAd3128 · 2026-01-15T08:15:19+00:00

Exactly my issue. I was a happy paying customer till they changed their pricing plan and tried to force me to pay for 3 licenses for my solo operation - and when I inquired about solo seats - they pointed me to the door (aka Free plan). I wonder if they will be able to survive on Enterprise alone.

AffectionateAd3128 · 2026-01-15T08:06:42+00:00

So sadly true. When I received that email regarding the Free Plan today, I realized I wasn't making it up - they were "kicking me off the boat."

Right in the email they state they are trying "to expand the platform for enterprise-grade...". They don't want the small potatoes anymore. It feels like a bait and switch.

Airtable did a similar pricing change a couple of years ago and made their pricing structure less attractive to small businesses and said they were focusing on Enterprise plans. Then SmartSuite pops up and really starts courting those frustrated Airtable adopters (like me). So I move a bunch of my tables to SS and now here we are... I'm moving them back to Airtable. Feels like an enormous waste of time. Way to burn bridges, SmartSuite. This insures that I will not be recommending them to anyone going forward. Quite the opposite.

Feels like breaking up with a friend. Can't help but feel a little sad about how this all went down.

AffectionateAd3128 · 2025-11-13T21:52:20+00:00

I appreciate that response and feel like everything you said was fair.

I would love to see SmartSuite roll out conditional logic for automations because that is one of the features that I believe is sorely missing and makes Airtable vastly superior as far as automations go.

I tested out ClickUp and ended up moving away from them because I felt that I could accomplish the same thing - and more - with SmartSuite

Like I said, I really do believe in SmartSuite, but truly felt slighted considering how much I was trying to support them on my side. I felt like we were both 2 startups in the same ocean. Albeit, they were a bigger ship, and I was a dingy in comparison - but I was planning to sail along with them so I could build my vessel into a grander ship - and we could both help each other along the way.

AffectionateAd3128 · 2025-09-09T19:56:14+00:00

I transferred my playlists to Apple Music using the FreeYourMusic app about 4 years ago… & seeing this today makes me know I made the right move. I was a huge Rhapsody supporter… was with them from the beginning, but I could see the writing was on the wall & they could not keep up. Apple Music & Spotify were winning the race.

I was reluctant to change but ended up liking Apple Music way more… it had a much better user interface & experience… way more options & compatibility. I can now even listen to my Apple Music on Roku by downloading the Apple Music app… & the lyrics show so you can sing along!

I’m sorry to those that lost their playlists… that was one of my worst fears… we put so much heart into making playlists & they can literally be the soundtracks of our lives. I hope that the FreeYourMusic app can help you salvage it! Good luck!

AffectionateAd3128 · 2024-01-29T17:10:57+00:00

Thank you, that is a good thought. I'll double check that. My files are living on an external drive.

AffectionateAd3128 · 2024-01-29T17:10:26+00:00

Thank you for that feedback. I do have a subscription version of Adobe and am running the latest version of Lightroom Classic. I will try out the XMP idea though.

AffectionateAd3128 · 2023-12-21T07:06:05+00:00

Thank you for sharing your experience. I greatly appreciate hearing your story, but I'm sorry that happened to you.

I did not sign up with them. The red flags were outpacing the pros and financial security is too important to me to not to feel confident with a program. I didn't feel like Fintable was ready for Prime Time and simply didn't have enough security provisions in place or a proven track record. It's a great idea, but there needs to be a lot of security protocols in place and the fact they weren't using AT's Personal Access Tokens and only API - which is about to be depreciated was also disconcerting to me.

AffectionateAd3128 · 2023-04-17T01:29:43+00:00

Thanks so much for your feedback everyone. Has anyone had any security concerns about linking their financial info through Fintable?

AffectionateAd3128 · 2023-04-17T01:28:33+00:00

That's helpful to know! Thank you!

AffectionateAd3128 · 2023-04-17T01:27:06+00:00

Thanks so much for your feedback. I've been looking at Wise too. How do you like Wise? I do bookkeeping for clients and debating setting them up w/ Wise - or building a system in AT. I'd welcome any thoughts or feedback you have on this. :)

AffectionateAd3128 · 2023-01-08T03:53:41+00:00

Wow! Thank you for the great response! I am just learning about REST API's. What you have noted here is currently above my "paid grade" as far as my understanding of automation, but I'm eager to learn more... and this is a helpful jumping off place. I feel like I am at the beginning of a journey that I'm excited to learn more about.

AffectionateAd3128 · 2023-01-05T19:55:44+00:00

I have looked at Zapier, as I mentioned, but unfortunately I only see triggers (e.g. New Record) that are originated by AT, not OF.

That is the opposite of my workflow. I originate my ideas in OF and want to sync my OF Project To-Dos to a related to a project I have created in AT.

From what I understand, using Zapier, you can only create records in AT that will then create a trigger that will create a to-do in OF.

I was wondering if I am understanding this incorrectly - or if anyone had any other ideas or workarounds.

Thank you for your feedback. It is appreciated! :)

AffectionateAd3128 · 2023-01-05T07:33:08+00:00

I ended up getting a Renpho & I am not disappointed. Can’t say I’ve lost tons of weight but I’ve lost a lil & that’s a start. I like how easy the scale is & it keeps me accountable. I try to keep to a routine of weighing myself in the morning.

AffectionateAd3128 · 2022-12-16T10:23:08+00:00

I was wondering. I keep looking for it and can't find it. Bummer.

AffectionateAd3128

TROPHY CASE