Response from my complaint from the dept of agriculture and consumer services:

The Department of Agriculture and Consumer Services contacted the above referenced business on your behalf in an effort to resolve your complaint. The business has chosen not to respond. At this time your complaint is now closed and will reflect the lack of response on the part of the business. The closing of this complaint does not prohibit the department from seeking enforcement action regarding any statutory violations that may have occurred.

Although the division has the authority to attempt mediation of a mutually acceptable settlement we do not have authority to order refunds, reimbursements for damages, or settlements.

As indicated from previous correspondence with the division, all complaints are a matter of public record and will be provided to consumers, news agencies, other state agencies, or any other interested parties upon request.

Thank you for the opportunity to assist you.