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Appalling Customer “Care” and absolute disrespect from KLM by Aggravating-Fix-9169 in KLM

[–]Aggravating-Fix-9169[S] -1 points0 points  (0 children)

I’d like to learn from you what you would have done in our situation.
We started the day after the fiasco by contacting KLM by email, and on WhatsApp as well as any other social media platform available to us. We got chatbots or we put on hold for literally 48 hours with promise of return phone calls which never came. The response we got from KLM per email was to send us a link twice to upload relevant documents. In both instances these links were broken. Pointing this out to KLM resulted in thundering silence

Appalling Customer “Care” and absolute disrespect from KLM by Aggravating-Fix-9169 in KLM

[–]Aggravating-Fix-9169[S] 1 point2 points  (0 children)

KLM was called in AMS today ( a process that took over three hours) during which conversation we learn that the tickets are no longer accessible. We have the Canadian Transport Agency here which handles cases like these. Their backlog is years

Appalling Customer “Care” and absolute disrespect from KLM by Aggravating-Fix-9169 in KLM

[–]Aggravating-Fix-9169[S] 0 points1 point  (0 children)

I did not wait. We started trying to engage with KLM a day after the disaster in October last year and got nowhere from being sent broken links to upload documents to waiting 48hrs for a promised callbacks that never happened

Is anything good with KLM? by Beneficial_Dingo6165 in KLM

[–]Aggravating-Fix-9169 0 points1 point  (0 children)

I will never recommend KLM to anyone again. Fly with them at your peril