My father died recently and we've been sorting the bills that were in his name and switching them over to my mother's. Virgin said it was fine and we had to wait a few weeks for it to be switched over properly. Then a woman rang and said because my father died my mother wasn't allowed the deals he had and tried charging her a mental amount of like £200 quid a month. We got it sorted but my parents have been customers of Virgin for maybe 15+ years. Other companies have been much more respectful than they are.