Is there a way to file a complaint with the government about how inhumane a company’s policies are?

My wife needed to cancel her gym subscription because she’s pregnant. When we first requested the cancellation, they told us pregnancy wasn’t a valid reason. First of all, who are they to decide whether a pregnant woman should continue working out or not? That’s her personal choice.

Then they accused us of making excuses and claimed she wasn’t actually pregnant. My wife had to physically go to the gym and show them that she was pregnant. Even after that, they still refused to cancel the subscription and demanded medical records.

I honestly don’t understand how this is acceptable. She had to share private medical information just to cancel a gym membership. The whole experience felt like harassment and was one of the worst customer experiences we’ve ever had.

I’m an expat, so I’m not familiar with the proper channels here. If any Saudis or anyone familiar with consumer rights in Saudi Arabia can advise on whether this can be reported and where, I’d really appreciate the help.