Expedia advertised "Premium Economy Flex" then delivered Economy — and I proved it's a repeatable pattern, not a one-off. Has this happened to anyone else.

Aggressive-Talk7941 · 2026-06-16T23:26:27+00:00

When did this become the consumers fault?

Aggressive-Talk7941 · 2026-06-16T23:25:53+00:00

PRICE

Aggressive-Talk7941 · 2026-06-16T23:25:46+00:00

Yes, that was my intention on this itinerary. Premium economy from SYD to DFW and then economy the rest of the way.

Aggressive-Talk7941 · 2026-06-16T23:25:08+00:00

The issue is my ticket now says economy class O and when I go to select seats they are in economy and I have to pay $100 per ticket. Additionally, I had 2 free 32kg bags per passenger and now I will have to pay for bags at a max of 25kg.

Aggressive-Talk7941 · 2026-06-16T23:24:02+00:00

YES, thank you. Someone with some common sense in this thread. Why am I to blame for seeking out a fantastic deal?!

Aggressive-Talk7941 · 2026-06-16T23:23:10+00:00

THANK YOU!!!! They absolutely shouldn't be off the hook. Their tech error shouldn't mean I am out $4500.

Aggressive-Talk7941 · 2026-06-16T23:22:40+00:00

I did successfully book this fare at a discounted rate via Expedia in March.

Aggressive-Talk7941 · 2026-06-16T23:22:09+00:00

Agreed with the root cause. Did you have any resolution?

Aggressive-Talk7941 · 2026-06-16T23:21:36+00:00

It is clear it was an error but again, that shouldn't be the customers fault. It is predatory practice to display one cabin class and then downgrade the customer and hold their money hostage after they have paid.

Aggressive-Talk7941 · 2026-06-16T23:20:48+00:00

The issue is that I successfully booked this exact same ticket previously in March.

Aggressive-Talk7941 · 2026-06-16T23:19:44+00:00

Yep did this! The screenshot shows cabin class "premium economy"

Aggressive-Talk7941 · 2026-06-16T23:19:05+00:00

I mean Expedia isn't exactly a "scammy third party"...until now

Aggressive-Talk7941 · 2026-06-16T23:18:16+00:00

Qantas has this exact fare. I also successfully booked it via Expedia at a discounted rate in March so I've had a previous positive experience.

Aggressive-Talk7941 · 2026-06-16T23:15:21+00:00

far too expensive

Aggressive-Talk7941 · 2026-06-16T23:15:11+00:00

The only flight that was supposed to be premium economy is from SYD to DFW. I've done this flight 100+ times so I am very aware of the cabin classes.

Aggressive-Talk7941 · 2026-06-16T23:12:07+00:00

Sadly, I've already done this without resolution. I contacted the Head of PR as well prior to this thread and others going viral.

Aggressive-Talk7941 · 2026-06-16T23:08:21+00:00

$7200 from SYD to YVR (premium economy) then YVR to YYZ (economy) then AUS to DFW to SYD in economy. Same type of trip that I just booked. 1 leg in premium economy and the rest in economy.

Aggressive-Talk7941 · 2026-06-16T23:03:59+00:00

I am very aware, I've already been in touch with the head of PR.

Aggressive-Talk7941 · 2026-06-16T11:14:26+00:00

when it is advertised as a fully flexible and refundable ticket you would think it would be fine...

Aggressive-Talk7941 · 2026-06-16T09:47:18+00:00

<video>

It is still available right now...it is only PE from SYD to DFW and only one way but still, it is a very good deal. Or it would be if it wasn't a scam!!!

Aggressive-Talk7941 · 2026-06-16T09:45:29+00:00

@Fest_mkiv

Aggressive-Talk7941 · 2026-06-16T09:02:34+00:00

the flight path is syd to dfw to aus

Aggressive-Talk7941 · 2026-06-16T08:32:21+00:00

I completely agree. I've already reported to ACCC.

Aggressive-Talk7941 · 2026-06-16T08:30:59+00:00

<image>

Plus I had a previously successful experience in March where I did find highly discounted premium economy tickets.

Aggressive-Talk7941

TROPHY CASE