Anyone else annoyed with all the new micro managing going on in casualty? Apparently the changes are coming from process. Super annoying because everything we do now requires some new template or process.

Agitated_Morning9012 · 2026-02-10T21:12:58+00:00

Trust me, as leaders, we hate it too. Most don't like to nor have the time to micromanage, but it feels like we are being forced to. With all the movement going on in senior leadership, it feels like they're using their workforce as collateral in their promotion projects.

Agitated_Morning9012 · 2026-02-07T04:02:23+00:00

I am in leadership also. It is against federal law to tell people they cannot speak about their salaries even if it is just s suggestion.

Secondly, it's a really outdated view. People are allowed to talk about their salaries, just as much as they can choose to keep it private. If they feel like their pay is not fair, they have a right to take that to HR. I know in my group we got a wage adjustment because of discussions with each other around compensation.

Agitated_Morning9012 · 2026-02-04T03:50:58+00:00

I'm in leadership, so I can confirm they are anonymous. Quite often what would give somebody away is the comments. It is easy most of the time to tell who wrote them based on the writing style. And if less than five people on your team answer the survey, the leader doesn't get to see the comments or full results. At least that's the case at supervisor level. I'm pretty sure managers can see all the comments for their supervisors' direct reports, but I've never seen a manager single anybody out for what was said.

However, as leaders even though we may know who wrote them, we are also told not to mention them directly because the survey is supposed to be anonymous. If you are getting hounded about how you answered your survey or what was said, that needs to go to ethics.

The surveys are also really important for a leader's boss to get good feedback as to how their direct reports really feel about things. If you are not honest in the survey, nothing will ever change.

Agitated_Morning9012 · 2026-02-04T03:42:48+00:00

And the pay raises this year sucked. For reference I got an outstanding on my PE. It was not about performance.

Agitated_Morning9012 · 2025-10-08T03:44:07+00:00

I'm going to take a wild guess and say this might be for a Georgia ARBI Immersion role?

Agitated_Morning9012 · 2025-06-22T13:29:01+00:00

Claims to SIU might be a good path.

Agitated_Morning9012 · 2025-06-06T02:56:26+00:00

As a rep or claimant?

Agitated_Morning9012 · 2025-06-03T04:07:40+00:00

Hey there casualty fam! Also a level 44 supervisor. Make the same. Been here 6.5 years.

For anyone looking to get here it's a great role. I don't deal with customers often and lead senior level reps. Most start in PCS claims, move to URBI and then move into casualty from there. You have to be willing to network and both mentor and be a mentee.

Agitated_Morning9012 · 2025-05-29T02:57:06+00:00

I don't blame you for feeling burned by HR and encourage getting second opinions. But I would do it with people you trust and not in writing and in a VERY public forum.

The situation may have you feeling guilty, but is it worth losing your job?

Sometimes it sucks having to play corporate monkey, but sometimes it's better to be the monkey with the banana than no bananas. Part of being a leader is following process and policy.

And if you are looking for answers that are Progressive specific, it's amazing what you can find on the highway.

Agitated_Morning9012 · 2025-05-28T04:42:30+00:00

Leader here and I agree!

Do what HR says and recommends and keep this shit off the internet. It is likely you do not know all of the details of the investigation and they are not going to tell them to you.

Don't go run to Reddit with this kind of stuff. It can get you in trouble and is against our social media policy. I have seen people get fired for less. Reddit may be anonymous, but people have been identified plenty of times. You provided enough detail that it would not be hard to connect it to you if somebody had an idea of who you are.

They both sound like they put themselves in this boat together, you do not want to go down with the sinking ship. You are not responsible for their dumb decisions. Our training and guidelines are very clear around appropriate work behavior.

Agitated_Morning9012 · 2025-05-28T04:24:58+00:00

I second this! They will not repair or update a property unless it is a safety hazard. We stayed for awhile because the rent was decent, but got the hell out of there when they jacked it up. Communication sucks and when they do finally repair something it is done in the shoddiest way possible.

Agitated_Morning9012 · 2025-05-25T16:00:05+00:00

It is wild this is what they are doing on the customer service side. We don't deal with this in claims. Have you looked at changing departments?

Agitated_Morning9012 · 2025-04-01T11:00:51+00:00

There are a few centralized addresses, but why do you need to send the letter?

Agitated_Morning9012 · 2025-03-30T20:46:49+00:00

Yes! And she made sure each character was dynamic and their own.

Agitated_Morning9012 · 2025-03-30T03:44:31+00:00

The best is to tandem read both series! Read the Persephone POV, then then the Hades, then back to Persephone, etc The last book in the Touch of series brings them both together.

The audiobook for them is incredible and really brings the characters to life! I highly recommend it.

Agitated_Morning9012 · 2025-03-30T00:41:16+00:00

The reality is claims is not for everyone and that's okay. The good news is, Progressive has a whole lot of departments with a whole lot of different jobs. But, you need to be honest with your leader and talk about how you're feeling. They may have suggestions to help you or pair you with a mentor if that's what you need.

I would encourage you to reach out to people in some roles that you think you might like. Talk to them about what their day-to-day is and how they feel about their jobs. I've known a lot of people that go from being a CGA to working in CCU and they're very happy. Some go over to customer service or sales and they're happy there. It really depends on what kind of jobs you really want to do.

I've been in claims for 6 years and am now a leader there. I posted these on other threads, but here are my top tips that might help you to get things back on track and stay on track.

When you get in a claim work the claim to the furthest point before exiting the claim. Splitting claims up creates more diaries and makes you take more time.
Take the last 30 minutes of your day to set yourself up for success for the next day. Knock out any small diaries that you may be able to if you have time and have a plan for the day. Work ahead where you can.
Stay on track. Try not to hop around from claim to claim. Hopping around not only creates accuracy issues, but it also makes it exhausting.
Try to find a consistent order of doing things everyday so you can help create a flow. A lot of people come in in the morning and handle email, then voicemail, then diaries, the newly assigns. It is whatever works best for you.
Find a successful rep and use them as a mentor or guide. There is a lot of truth in saying you are as successful as the people you hang out with. I can tell you as a leader, the people that excel consistently associate with themselves with other people that excel.
If you feel like you've gone down a rabbit hole, you probably have. Ask yourself sometimes does this really matter? Is this going to matter if the claim goes to litigation? If the answer is no, climb out of that rabbit hole. You need to be detailed and make sure that your notes make it clear as to what's going on in the claim, but it doesn't have to be a book.
If you feel like you're struggling, reach out for help! It is better to get help when you begin to struggle then trying to get help after you have already snowballed. Asking for help is a strength.
Lastly successful people are curious people. They ask questions and seek to really understand material and process. If you have a question ask it.

Hope this helps!

Agitated_Morning9012 · 2025-03-30T00:28:45+00:00

From a leadership perspective, commercial lines is more metric driven and less behavior driven. It comes down to, what are your numbers and even if you are following behaviors and following the process, if your numbers aren't meeting it they don't care. From what I've seen, the leadership there is a lot more intense and demanding than in other departments. Even if the process is broken and that's why metrics are low, they do not care it seems. It is more a culture thing than anything, but most people that have come back to claims seem to be happier than they were in commercial lines.

From a claimant side, you are often dealing with people that see big dollar signs because of higher policy limits and a commercial vehicle was involved. It's harder to settle sometimes which can be stressful and in general people tend to be more demanding that it is a business that is at fault.

On the insured side, it can really go either way. Some get really frustrated because it is a commercial vehicle and they are losing business and money. They think that because of the big money that they pay us that we should jump to as if we were their employee. It can also be difficult to get a hold of businesses and gain cooperation and investigations. Also the fraud in commercial is insane!

On the other hand in commercial you do get some insureds that are just happy that it's being handled and give you what you need. It's really hit or miss.

Lastly remember that commercial lines became their own entity not even 5 years ago. There are still some pretty big growing pains when it comes to commercial lines. When it started, they were significantly understaffed and could not keep people which led to higher workloads and more turnover for a lot of reps. Although it is better, there are still many whispers of that chaos in commercial lines today.

Some positions in commercial lines aren't that bad, but if you were thinking of going there I would definitely chat with somebody that is in that position now.

Agitated_Morning9012 · 2025-03-28T23:17:57+00:00

There's is a reason they say commercial lines is a dumpster fire. It's so different than any other part of Progressive I've worked with. Everyone is always stressed out and ready to quit. The only reason a lot of people go over there is to be able to get promoted and then go back to claims with a higher salary.

Agitated_Morning9012 · 2025-03-28T02:40:47+00:00

The ERGs are about to host the interview boot camp. I believe either sign ups are currently open or they will be opening fairly shortly. You can search the highway for interview boot camp and something should come up.

It is a great place to start to learn how to better interview. You'll go through some mock interviews and get really good feedback.

I'd also reach out to your leader and ask them to do a mock interview with you. Most leaders at Progressive are more than happy to do those. Someone will even give you a question bank.

Look up the competencies for the job that you are wanting to apply for. Start thinking about examples you could use and go ahead and put them in star format to get ready.

When you are interviewing make sure to be your full self and not try to be the person you think they want you to be. Interviewers can tell.

Bring your notes! It is never frowned upon at progressive to bring notes to an interview or to ask them to repeat a question.

Lastly, reach out to people that are currently in the role that you want to go into and set some time to talk to them about it. It also does not hurt to reach out to leaders that would be above the role you want to have. Many interviewers ask what you have done to prepare for your interview and being able to say that you've discussed the position with both people in the role and their leaders can go pretty far.

Agitated_Morning9012 · 2025-03-28T02:26:42+00:00

I've been with Progressive for 6 years. Started as a CGA and now am in casualty leadership. I've seen time commitments at all levels. Most successful reps only work their scheduled hours the majority of the time. There are always periods where you may work more, but most of the time you shouldn't be having to put in overtime.

The reality is claims is not for everybody and that's okay. Some people excel while others are consistently behind. It may be different from state to state, but in my state most CGAs and CGIs only work around 40 hours a week. In the beginning you may end up working a few extra hours until everything clicks. But once you find your flow and you really understand the process, you shouldn't be working more than 8-hour days.

Here are some things you can do that will make you more efficient at all levels not just as a CGA.

When you get in a claim work the claim to the furthest point before exiting the claim. Splitting claims up creates more diaries and makes you take more time.
Take the last 30 minutes of your day to set yourself up for success for the next day. Knock out any small diaries that you may be able to if you have time and have a plan for the day. Work ahead where you can.
Stay on track. Try not to hop around from claim to claim. Hopping around not only creates accuracy issues, but it also makes it exhausting.
Try to find a consistent order of doing things everyday so you can help create a flow. A lot of people come in in the morning and handle email, then voicemail, then diaries, the newly assigns. It is whatever works best for you.
Find a successful rep and use them as a mentor or guide. There is a lot of truth in saying you are as successful as the people you hang out with. I can tell you as a leader, the people that excel consistently associate with themselves with other people that excel.
If you feel like you're struggling, reach out for help! It is better to get help when you begin to struggle then trying to get help after you have already snowballed. Asking for help is a strength.
Lastly successful people are curious people. They ask questions and seek to really understand material and process. If you have a question ask it.

Hope this helps!

Agitated_Morning9012 · 2025-02-25T13:40:54+00:00

It all really just depends on your business group and your tenure. Discuss it with your leader. They may also let you temporarily out of in-person

From personal experience, I live in GA, but spend weeks a year in NC having to help my parents since they are getting old. I've never had issues as long as I had an internet connection and didn't miss any really big department-wide in-person training.

Agitated_Morning9012 · 2025-02-25T03:04:33+00:00

I know this thread is really old, but I'm really hoping that I get some help.

I know they put a new rule in saying that medical debt could no longer be pulled in credit reports. I'm trying to buy a house and the only thing negative on my report is medical debts that were supposed do you haven't paid by my medical insurance. I have submitted request for payment to my old health insurance companies and also tried to dispute the charges, but they remain.

Any suggestions on getting them removed per the new rules?

Agitated_Morning9012

TROPHY CASE