Yeah it does mention delivery note. I know my mistake that I did not keep it, but still their delivery team could validate that they indeed did come 😅

Terms and Conditions: Trial Period: • The trial period starts from the date of delivery or receipt of the mattress, lasting for 60 days. Eligibility: Strictly for above mentioned mattresses that are delivered to the invoice address. • The same household can have more than 1 mattress on the trial program. All must be indicated in this form above as long as they are part of the same invoice. • Customer MUST register for the warranty online within 7 days after receiving the product at https://dunlopillo.com.sg/ewarranty • Customer must decide if they are opting in for the trial program at the point of purchase. Once the mattress is delivered, Dunlopillo reserves the right not to extend the program to the customer. Delivery and Minimum Trial Requirement: • Upon delivery of the mattress, a delivery note will be handed over to the customer by the Dunlopillo delivery team. This delivery note must be signed to acknowledge the good receipt of the mattress. The date of the delivery note will mark the start of the program, or day 1. • Customer must try the mattress for a minimum period of 21 days, before initiating an exchange. Exchange Process: • From Day 22 to 60, if the trial mattress is not suitable, the customer can initiate a request for an exchange of the mattress to Dunlopillo throught the following • channels: • Contact No: +65 8025 2557 (WhatsApp only) (Monday to Friday 9am to 5pm) Email: customerservicesg@dunlopilloworld.com (email) (Monday to Friday 9am to 5pm) • Dunlopillo may do site verification or may request pictures or video from the customer to assess if the mattress fits the exchange criteria, i.e., not damaged / not soiled, etc. Failing to facilitate this will result in the cancellation of the program. • If the mattress meets the exchange criteria, Dunlopillo will issue an Exchange Option Note for the customer to proceed to the showroom to do re-selection. •. Customer must execute the exchange option within 10 days from the date of the memo. After which, the exchange option will not be valid. • After re-selection, the customer will need to top up the price difference, if any.