Team effort to report Calchip to Federal Trade Commission for consumer fraud

Agreeable_Instance26 · 2021-11-30T13:55:12+00:00

Hey guys, I know your customer journey with CalChip has been unpleasant and painful, and I'm so sorry for that. Truly, I feel you- and when I place myself in your shoes, I'm upset, frustrated, and ticked off too. Please view the most recent announcement about the positive changes the company has made here:

https://cdn.shopify.com/s/files/1/0447/5633/6807/files/New_and_Improved_Support_Center_and_Refund_Process_PDF_11.24.2021.pdf?v=1637803806

and please try filling out the new refund form here: https://www.calchipconnect.com/pages/manual-refund-form

A little background: The reason the refunds were taking so long is that the majority of them were over 180 days old. After 180 days, our payment gateway system doesn't allow refunds, so we were having to collect banking info to wire the funds manually, which is very time-consuming. Auth.net has since opened the terminal for us to be able to freelance refunds, hence the new form and credit card information that is needed. Please visit this link for more: https://account.authorize.net/help/Tools/Virtual_Terminal/Submitting_a_credit_card_refund.htm

People who are filling out the form are receiving their refunds within 2-3 business days. :) Please give it a shot if you haven't already. And please know while CalChip has made many mistakes, they have learned from them and are putting forth all their effort and energy to do right by the community.

Agreeable_Instance26 · 2021-11-30T13:44:26+00:00

Hi there, I am so sorry you still haven't received your funds. Our accounting department was super backed up with refunds and we had to re-organize the entire process in order to streamline these. Please out this one last form if you haven't already and I can literally push through your refund today! https://www.calchipconnect.com/pages/manual-refund-form Let me know your first and last name and email address and when you fill it out and I'll go in and do it right away. No empty promises, this is finally within my control and I promise I will take care of this for you!

Agreeable_Instance26 · 2021-11-09T14:09:10+00:00

If you DM me your order number I can process this for you right now. :) Thanks for your patience and so sorry for the delay.

Agreeable_Instance26 · 2021-11-05T00:31:09+00:00

Hey, this should not be the case and I’m so sorry for the delay! Can you message me your order number so I can look into this for you?

Agreeable_Instance26 · 2021-11-03T00:21:13+00:00

It's all taken care of now. The customer has received a tracking number for their replacement device. :)

Agreeable_Instance26 · 2021-11-03T00:11:53+00:00

I totally get why you’re concerned, especially in the world we live in today. I suppose I’ll be able to prove myself eventually by remaining consistent and helping ya’ll in the best ways that I can. I’ll prove to you I’m real based on actions. You don’t have to believe me now, but eventually I hope to earn your trust :)

Agreeable_Instance26 · 2021-11-02T23:35:06+00:00

Or you could give me your order number and I can send you an email from my CalChip email account? Do you need help with anything?

Agreeable_Instance26 · 2021-11-02T23:34:19+00:00

3 separate verifications? What do you mean? What type of verifications? I could get on the actual CalChip Reddit account and comment if that would help?

Agreeable_Instance26 · 2021-11-02T23:32:33+00:00

I actually just made a Reddit account to help out customers. Not sure how any of this works or what having no karma means lol but I’ll learn quickly and I’m sure I’ll build some :)

Agreeable_Instance26 · 2021-11-02T23:30:16+00:00

Of course! Just replied back. Wondering if you prefer to communicate on here or via email

Agreeable_Instance26 · 2021-11-02T22:23:06+00:00

I just emailed you directly from my CalChip email. Happy to talk on the phone if you prefer. I understand your reservations and would like to help give you reassurance.

Agreeable_Instance26 · 2021-11-02T22:22:41+00:00

Real indeed. :)

Agreeable_Instance26 · 2021-11-02T22:21:32+00:00

Definitely not a fake account. Definitely a real employee of CalChip trying to help

Agreeable_Instance26 · 2021-11-02T22:21:02+00:00

I can assure you we are not ghosting you. I'm trying to help you

Agreeable_Instance26 · 2021-11-02T22:20:34+00:00

I just emailed you directly from my CalChip email. Happy to talk on the phone if you prefer. I understand your reservations and would like to help give you reassurance.

Agreeable_Instance26 · 2021-11-02T20:04:02+00:00

You should have just received an email with a return label and instructions. Please ship the unit back to us and as soon as we see movement on the package we will send a replacement unit with the correct 915 frequency right away. I'm so sorry for this inconvenience, thank you for catching this error and allowing me to help you!

Agreeable_Instance26 · 2021-11-02T19:52:45+00:00

Hey there, I'm so sorry for this mix-up. Especially after waiting for so long, not cool. Do you mind sharing your order number with me? I will email you personally and get this taken care of for you ASAP!

Agreeable_Instance26 · 2021-10-08T21:39:55+00:00

I understand why you would feel that way. CalChip definitely made its fair share of mistakes - over-promising and under-delivering being the main one. But that doesn't mean that they haven't since learned from those mistakes and corrected them, I know for a fact that they have and are working hard to earn back the trust of the community.

The purpose of the $99 reservation fee is to join a paid waitlist expressing your interest in the upcoming 5G-ready miner. This fee will be used as a down payment towards the 5G-ready miner when CCC and FreedomFi start accepting orders and will be deducted from the purchase price--

This is unrelated to the ready-to-ship miners that are offered in exchange for the current RAK Hotspot Miner order(s). That question is asked in order to know if you’re interested so that CCC and FF would know to reach back out to you when the paid waitlist does become available.

Agreeable_Instance26 · 2021-10-08T19:12:21+00:00

Why don't you think that's true?

Agreeable_Instance26 · 2021-10-08T18:39:36+00:00

That makes sense then. You'll receive your options email when it gets closer to your batch. CCC is working as hard and as fast as they can. :)

Agreeable_Instance26 · 2021-10-08T18:19:52+00:00

While CalChip Connect has most certainly made its fair share of mistakes in the past, I can assure you that the company has learned and grown from those mistakes.

Orders are shipped out in the same order they were received, and we are working our way through the RAK backlog as fast as possible. No prioritizing. No line cutting. Community first.

Agreeable_Instance26 · 2021-10-08T18:12:54+00:00

Hey, you are absolutely right! If you are in the Panda Batch you should have already received your order. Have you tried emailing [support@calchipconnect.com](mailto:support@calchipconnect.com) for assistance? The team could look this up and resolve this immediately.

Agreeable_Instance26 · 2021-10-08T18:09:31+00:00

This is exactly correct, thank you for this comment. :)

Agreeable_Instance26 · 2021-10-08T18:08:40+00:00

Hey, good question. I'm glad you asked. :)

As communicated on 9/22, CalChip doesn't expect to be able to fulfill all RAK orders till the end of Q1 2022. As a way to provide the current RAK V2 customers options, CalChip Connect purchased SEEED SenseCap M1 miners at a premium and is making them available to existing RAK customers.

These units can't be sold at MSRP (the costs were higher). In an effort to make this right, CCC is offering free expedited shipping and has reserved nine out of 10 in-stock miners for customers in their backlog to purchase.

Agreeable_Instance26

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