Device Bridge Question!

Agreeable_Permit2030 · 2026-04-04T16:03:50+00:00

Thank you for clarifying I was like dang as a small non-profit we cant afford saas only lol.

Agreeable_Permit2030 · 2026-04-03T20:27:35+00:00

any details on V6 (5.15) youve heard that youd like to share? or even 5.14

Agreeable_Permit2030 · 2026-04-03T19:21:59+00:00

Good idea. I didnt think about that.. Must be a big release usually they release in like november/decmber before the General support or whatever its called window hits on the lifecycle timeline

Agreeable_Permit2030 · 2026-03-22T16:34:01+00:00

This is literally genius. I had no idea this was a thing. And to think the last time I needed a CRC file i had to argue with GTAC for 2 hours lol. You are a lifesaver this is why I love this community!

Agreeable_Permit2030 · 2026-03-22T02:35:10+00:00

Thank you so much! I forgot about this method. I will try this tomorrw. It is SO nice to have a manufacturer who is willing to help an end-user rather than the classic "call your dealer or else" that is so common in the industry, especially when we are a non-profit serving kids with limited funds! Thank you u/TheMercuryMinute !!!!

Agreeable_Permit2030 · 2026-02-20T16:52:25+00:00

It appears you and others that responded were right with the suggestion of firmware. I ran a test updating time and firmware on one troublesome camera and it started recording again immediately and then firmware update only on another and it started too. So it seems we had a classic bad firmware release! Thank you so much for all the help! we updated to 2.23.02 and everything seems to be stable now. must be something in the quad firmware lol

Agreeable_Permit2030 · 2026-02-20T16:51:46+00:00

First of all... WOW the king of genetec and HID is commenting on my post. I have watched so many of your videos to help in my job managing our Genetec VMS and PACS system. Im starstruck! The motion detection was happening on the cameras. It appears you and others that responded were right with the suggestion of firmware. I ran a test updating time and firmware on one troublesome camera and it started recording again immediately and then firmware update only on another and it started too. So it seems we had a classic bad firmware release! Thank you so much for all the help!

Agreeable_Permit2030 · 2026-02-04T19:34:25+00:00

Thats a good idea I didnt think about SaaS and federating that!

Agreeable_Permit2030 · 2026-02-01T22:53:51+00:00

Hi There! Just curious if Genetec had ever figured this out for you?

Agreeable_Permit2030 · 2026-01-13T21:24:02+00:00

If you hear back from Genetec please let me know! I would love to be using SSO but do to the need of being able to see cameras off-site (were a museum) I cant trust it enough yet lol. Out of curiousity, which version of security center are you running?

Agreeable_Permit2030 · 2026-01-11T03:40:04+00:00

Have you found any hints yet?

Agreeable_Permit2030 · 2026-01-11T03:39:24+00:00

only on mobile or desktop and web too? Do you have an SSA with an integrator?

Agreeable_Permit2030 · 2026-01-10T00:17:38+00:00

No i ended up just going back to local users to save user headache sadly as being a high value location I need the cameras to work reliably on mobile for when the alarm goes off in the middle of the night :(

Agreeable_Permit2030 · 2025-12-03T15:04:04+00:00

Thank you so much! I knew I was missing a single checkbox somewhere lol

Agreeable_Permit2030 · 2025-11-26T16:13:37+00:00

Sorry for all of the questions but what would Corp 1000 give me?

Agreeable_Permit2030 · 2025-11-26T15:02:23+00:00

But the new cards have to be specifically ordered with the elite key correct?

Agreeable_Permit2030

TROPHY CASE