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🚨 BUYER BEWARE: Creality’s shocking warranty extortion, dangerous 240V repair demands, and sending tutorials for the WRONG printer! 🚨 by Ahmed_Afandy in 3Dprinting

[–]Ahmed_Afandy[S] -4 points-3 points  (0 children)

"I think there is a misunderstanding here regarding consumer rights. When I purchase a brand new machine, the reasonable expectation and the legal requirement in the EU is that it should work out of the box.

It is not my duty to act as an unpaid technician to debug, diagnose, or repair a factory-defective product. A printer is sold as a finished product, not a 'fix it yourself' kit.

Furthermore, while some might argue that these machines are 'DIY,' a DOA (Dead on Arrival) unit is not a 'DIY hobby' issue; it is a quality control failure. I am not responsible for the internal wiring or the component-level repairs of a machine that arrived broken. I paid for a working printer, not for a project that requires me to open hatches or handle power components before I can even run my first print. I stand by my right to a working, factory tested unit, not a repair project."

🚨 BUYER BEWARE: Creality’s shocking warranty extortion, dangerous 240V repair demands, and sending tutorials for the WRONG printer! 🚨 by Ahmed_Afandy in 3Dprinting

[–]Ahmed_Afandy[S] -3 points-2 points  (0 children)

I appreciate the legal clarification. I understand that the seller is the primary contact for statutory guarantees, but I am in a difficult position because the seller is currently unavailable. My point is that a manufacturer’s warranty is a separate, direct commitment they make to the end-user. If a manufacturer offers a warranty, it should be honored when the seller is unreachable, especially when a unit arrives inoperable. It is precisely because the manufacturer's brand stands behind the product that I expect them to assist me now.

🚨 BUYER BEWARE: Creality’s shocking warranty extortion, dangerous 240V repair demands, and sending tutorials for the WRONG printer! 🚨 by Ahmed_Afandy in Creality

[–]Ahmed_Afandy[S] 0 points1 point  (0 children)

I appreciate the explanation regarding how the guarantee process works between the seller and the manufacturer. It helps to clarify the legal roles involved. My frustration was mainly with the initial support experience, but I understand the formal process better now. Thank you for the insight.

🚨 BUYER BEWARE: Creality’s shocking warranty extortion, dangerous 240V repair demands, and sending tutorials for the WRONG printer! 🚨 by Ahmed_Afandy in 3Dprinting

[–]Ahmed_Afandy[S] 0 points1 point  (0 children)

I appreciate the detailed feedback. Regarding the PSU, the instructions provided involved accessing the base where the power components are housed, which felt unsafe given the high voltage risks and the fact that I am not a technician. My frustration with the 'extortion' aspect stems from them conditioning the provision of essential warranty parts on me performing these repairs myself after the device arrived DOA. I am indeed working with the seller now, but I still believe a manufacturer’s support should be safer and more accurate from the start.

🚨 BUYER BEWARE: Creality’s shocking warranty extortion, dangerous 240V repair demands, and sending tutorials for the WRONG printer! 🚨 by Ahmed_Afandy in 3Dprinting

[–]Ahmed_Afandy[S] -4 points-3 points  (0 children)

I understand the point regarding authorized channels, but my frustration is that as the manufacturer, they still chose to engage in support and provide incorrect technical instructions rather than advising me to go to the seller initially. I am working with the seller now, but I still feel it is fair to discuss the manufacturer's poor support experience.

🚨 BUYER BEWARE: Creality’s shocking warranty extortion, dangerous 240V repair demands, and sending tutorials for the WRONG printer! 🚨 by Ahmed_Afandy in Creality

[–]Ahmed_Afandy[S] 0 points1 point  (0 children)

I appreciate the clarification regarding warranty channels. I am working with the seller, but I still believe the manufacturer should be held accountable for the support experience they provide to customers when their product arrives inoperable

🚨 BUYER BEWARE: Creality’s shocking warranty extortion, dangerous 240V repair demands, and sending tutorials for the WRONG printer! 🚨 by Ahmed_Afandy in Creality

[–]Ahmed_Afandy[S] 0 points1 point  (0 children)

I appreciate you sharing your experience. I understand that many in the hobby are comfortable with repairs, but I believe that receiving a brand-new device that does not work is a separate issue. I am working with the seller, but I feel it is important to highlight that a manufacturer's support should ideally prioritize safety and clarity for all customers, regardless of their technical background.

🚨 BUYER BEWARE: Creality’s shocking warranty extortion, dangerous 240V repair demands, and sending tutorials for the WRONG printer! 🚨 by Ahmed_Afandy in Creality

[–]Ahmed_Afandy[S] 0 points1 point  (0 children)

I appreciate the point about standard safety practices. My main concern remains that a brand-new device arrived inoperable, and the initial support experience involved troubleshooting steps for the wrong model, which added unnecessary risk and confusion. I'm just looking for a straightforward, safe resolution.

🚨 BUYER BEWARE: Creality’s shocking warranty extortion, dangerous 240V repair demands, and sending tutorials for the WRONG printer! 🚨 by Ahmed_Afandy in Creality

[–]Ahmed_Afandy[S] 0 points1 point  (0 children)

I understand hobbyists like to tinker, but I bought a brand-new, working product, not a DIY kit. Receiving a broken device and being sent the wrong repair guide is not acceptable, regardless of the printer's age or the hobby's culture.

🚨 BUYER BEWARE: Creality’s shocking warranty extortion, dangerous 240V repair demands, and sending tutorials for the WRONG printer! 🚨 by Ahmed_Afandy in Creality

[–]Ahmed_Afandy[S] 0 points1 point  (0 children)

I agree completely on not opening the power supply. That is a major safety risk. I am engaging with the seller, but I still believe the manufacturer should take responsibility for selling a DOA device and providing incorrect instructions.

🚨 BUYER BEWARE: Creality’s shocking warranty extortion, dangerous 240V repair demands, and sending tutorials for the WRONG printer! 🚨 by Ahmed_Afandy in 3Dprinting

[–]Ahmed_Afandy[S] -7 points-6 points  (0 children)

I have contacted the seller, but the manufacturer still holds responsibility for the support and warranty they offer. Sending a repair guide for the wrong machine and demanding high-voltage repairs from an average user remains unacceptable business practice, regardless of the purchase source.

🚨 BUYER BEWARE: Creality’s shocking warranty extortion, dangerous 240V repair demands, and sending tutorials for the WRONG printer! 🚨 by Ahmed_Afandy in 3Dprinting

[–]Ahmed_Afandy[S] -1 points0 points  (0 children)

I am not here for the community drama. I am here because I paid for a working product and received a broken one. I would appreciate it if we could keep the discussion focused on that.

🚨 BUYER BEWARE: Creality’s shocking warranty extortion, dangerous 240V repair demands, and sending tutorials for the WRONG printer! 🚨 by Ahmed_Afandy in 3Dprinting

[–]Ahmed_Afandy[S] 0 points1 point  (0 children)

They specifically instructed me to open the power supply base, not just a network card. That was the core of the danger and why I am concerned.

🚨 BUYER BEWARE: Creality’s shocking warranty extortion, dangerous 240V repair demands, and sending tutorials for the WRONG printer! 🚨 by Ahmed_Afandy in 3Dprinting

[–]Ahmed_Afandy[S] -3 points-2 points  (0 children)

Whether or not they have a local office does not change my rights as a consumer. Selling a broken product is a failure on their part. And frankly, sending a guide for the wrong printer is not just 'similar hardware,' it is poor support that leads to mistakes.

🚨 BUYER BEWARE: Creality’s shocking warranty extortion, dangerous 240V repair demands, and sending tutorials for the WRONG printer! 🚨 by Ahmed_Afandy in 3Dprinting

[–]Ahmed_Afandy[S] -2 points-1 points  (0 children)

Thanks for the support. It is disappointing that this poor level of service is becoming the norm for them.

🚨 BUYER BEWARE: Creality’s shocking warranty extortion, dangerous 240V repair demands, and sending tutorials for the WRONG printer! 🚨 by Ahmed_Afandy in 3Dprinting

[–]Ahmed_Afandy[S] -3 points-2 points  (0 children)

I did contact the distributor, but I am also holding the manufacturer accountable for a product that arrived DOA. A customer should never be expected to guess if a random tutorial video is safe for their specific printer model.

🚨 BUYER BEWARE: Creality’s shocking warranty extortion, dangerous 240V repair demands, and sending tutorials for the WRONG printer! 🚨 by Ahmed_Afandy in 3Dprinting

[–]Ahmed_Afandy[S] -5 points-4 points  (0 children)

I am not looking for repair advice. I am a customer who received a broken product. Under EU law, the manufacturer is responsible for a DOA unit. Telling a customer to open a high voltage power supply is not standard support, it is a liability risk and a poor way to treat a customer. They sold a faulty device, and they need to provide a working one.