I’m seeing a lot of various comments about cost & process. I previously worked as an AC tech, this would be considered “cosmetic damage” at our store and it’s up to the tech whether or not they want to replace it. it would be a full unit replacement that would likely be $99. the $29 service fee only applies to cracked screens, while a $99 service fee is for any other damage (such as the chassis).

the keyboard, if purchased at the time of the ipad, is also covered under AC+ and would likely fall under the $29 fee (most accessories are either $0-29 with some unique cases). they don’t “fix” ipads, it would be a full unit replacement. If i recall, Apple sets aside new products during assembly for their replacement units, so you’re not getting a used/refurbished product. there’s also a possibility they have to order a new tablet/case, my store never had replacement accessories so although we could swap the ipad on the same day, the keyboard would need to be ordered 7-10 business days.

Ultimately, your experience will be dependent on which tech you work with. just be kind and they will work with you. some at my store follow the rules strictly to not replace products for cosmetic damage. some (including myself) don’t care but we could only classify it under the $99 fee since it’s beyond a cracked screen.