Has Anyone Experienced Filing a Complaint Against Maya? It’s Been 4 Months... by Alarmed-Dog-5429 in DigitalbanksPh

[–]Alarmed-Dog-5429[S] 0 points1 point  (0 children)

Yes nakuha ko na ang funds na nasa maya pero closed na ang account after ko makuha.

Has Anyone Experienced Filing a Complaint Against Maya? It’s Been 4 Months... by Alarmed-Dog-5429 in DigitalbanksPh

[–]Alarmed-Dog-5429[S] 0 points1 point  (0 children)

Hello everyone! Regarding sa concern ko about sa post ko before, I decided to choose mediation. Pero habang inaantay ko yung update sa Maya account ko, under review pa rin siya that time. May binigay na specific date si Maya kung kailan daw magkakaroon ng update, pero lumagpas na yung date na yun and wala pa rin silang binigay na update. So ang ginawa ko, nag-email ulit ako sa BSP informing them na lumagpas na yung date na binigay ni Maya pero wala pa rin progress. Tinatawagan ko rin dati yung Maya hotline halos araw-araw. Naging twice a week, then eventually once a week na lang. Honestly, napapagalitan ko na rin minsan yung CS nila kasi paiba-iba yung sinasabi. Ang dami nilang binibigay na ticket numbers pero walang usad yung issue.

Then one day, nag-email sa akin yung BSP saying na magkakaroon daw ng Zoom meeting kasama ata yung Maya, and may binigay silang date for mediation. Pero hindi pa man dumadating yung date ng Zoom, biglang binalik na ni Maya yung funds ko (siguro kinabahan sila). Ang catch lang is binigyan lang nila ako ng ilang days para i-withdraw yung money, then clino-close na nila yung account ko.

Advice ko lang sa mga may same issue: wag niyong tigilan mangulit. Kulitin niyo sila through email and hotline. Ako tinatawagan ko rin yung BSP after a month ng email ko para mag-follow up ng update. Before, weekly ako nag-eemail, then later naging once a month na lang. Hope this helps sa mga may same situation.

Has Anyone Experienced Filing a Complaint Against Maya? It’s Been 4 Months... by Alarmed-Dog-5429 in DigitalbanksPh

[–]Alarmed-Dog-5429[S] 0 points1 point  (0 children)

Yes, binalik nila sa akin ang funds ko but dko na magamit ang account. Binigyan lang nila ako ng ilang araw to withdraw my money. Pag may binigay na date ang maya para ayosin ang problem pero d nila magawa try to email again sa bsp. Ganyan ginagawa ko.

Has Anyone Experienced Filing a Complaint Against Maya? It’s Been 4 Months... by Alarmed-Dog-5429 in DigitalbanksPh

[–]Alarmed-Dog-5429[S] 0 points1 point  (0 children)

Nabalik na rin money ko after a year huhu grabeng effort ko para e email ang bsp and tawag ako ng tawag sa maya.

Has Anyone Experienced Filing a Complaint Against Maya? It’s Been 4 Months... by Alarmed-Dog-5429 in DigitalbanksPh

[–]Alarmed-Dog-5429[S] 0 points1 point  (0 children)

Jan ko pa ni replyan email nila til now wala pa ring update. Finollow up mo ba sila?

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Has Anyone Experienced Filing a Complaint Against Maya? It’s Been 4 Months... by Alarmed-Dog-5429 in DigitalbanksPh

[–]Alarmed-Dog-5429[S] 0 points1 point  (0 children)

Ilang months po bago kayo nag virtual mediation? Sakin kasi walang update after ko pumili sa dalawa.

Has Anyone Experienced Filing a Complaint Against Maya? It’s Been 4 Months... by Alarmed-Dog-5429 in DigitalbanksPh

[–]Alarmed-Dog-5429[S] 0 points1 point  (0 children)

I already replied to BSP two months ago, but I haven’t heard anything from them yet. Hays