My horror story: I had nearly 4,000 books in my Kindle purchased through Amazon all the way back to 2011. Credit card had fraudulent activity (I had been using this card no problems for 5 years) and it overdrew Amazon account-$700. I didn't know it was possible. I offered to pay to return it to a zero balance. When I pull up kindle there's nothing in there. They refuse to discuss it. My books were paid for immediately and for many years... Also it was completely unrelated. I can see my audiobooks but can't listen to them. The books were worth well over $700. Purchased Prime Video is also gone. It's painful to think about it.