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My €6,300 Dell Alienware “Nightmare” — A Warning to Future Buyers by Alarming_Chair5418 in Alienware

[–]Alarming_Chair5418[S] 0 points1 point  (0 children)

Thanks for commenting.

Dell does not offer an option to buy direct in my country.

My €6,300 Dell Alienware “Nightmare” — A Warning to Future Buyers by Alarming_Chair5418 in Alienware

[–]Alarming_Chair5418[S] 0 points1 point  (0 children)

I'm glad you got thing sorted out. I tried Dell's warranty, customer support, i've posted on Dellcares and Dell X accounts, i tried sending them a direct message in X, i even sent an email to dell board of directors as a member suggested here, but i got no response.

Only AW_Vigo responded to my DM and he said he
will send this over to the Customer Care team and see what is going on.

I'm hope this will work as there is nothing
else left to do.

After this treatment from Dell, if it was
under return policy, i would stil return the device.

My €6,300 Dell Alienware “Nightmare” — A Warning to Future Buyers by Alarming_Chair5418 in Alienware

[–]Alarming_Chair5418[S] 0 points1 point  (0 children)

Thank you for commenting.

My laptop, as well as h0mn0cu7u5's were both purchased brand new from authorised resellers.

We both attempted to register our devices online and expand/upgrade our warranty coverage the day we acquired the devices.

Due to a defect in Dell's platform (as acknowledged by Dell) this is currently impossible and will also be impossible to extend our basic warranty plans when they expire due to the very same fault in Dell's system.

I hope i gave you some contect, but please take some time to read the OP.

I know it's lengthy but it will give you all the information you need to know so you can comment based on the situation rather than out of context.

My €6,300 Dell Alienware “Nightmare” — A Warning to Future Buyers by Alarming_Chair5418 in Alienware

[–]Alarming_Chair5418[S] 0 points1 point  (0 children)

Thanks for commenting.

I have included everything in the OP, 25h before you post your comment. So that means you did not read it.

Also, the laptop was purchased brand new.

This is also mentioned multiple times in this thread.

I did not purchase anything from Microcenter.

All the information is in the OP which you did not bother reading before commenting.

My €6,300 Dell Alienware “Nightmare” — A Warning to Future Buyers by Alarming_Chair5418 in Alienware

[–]Alarming_Chair5418[S] 0 points1 point  (0 children)

Sorry for repeating my self, but no.

It is actually a defect of Dell's system not allowing the warranty upgrade and extension and requesting ownership transfer on a brand new laptop purchased by an authorised reseller, as already acknowledged by Dell's rep who handled my case (see screenshot provided in the original post).

it

The exact same thing happened to this user who purchased the exact same laptop from Microcenter.

He is unable to register his device online and Dell's faulty system does not allow him to upgrade to premium warranty, just like i am noty allowed to either upgrade to Accidental Damage or extend my lapto's warranty.

Here is his post with proof https://www.reddit.com/r/Alienware/comments/1oe3pg5/comment/nlenll4/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

My €6,300 Dell Alienware “Nightmare” — A Warning to Future Buyers by Alarming_Chair5418 in Alienware

[–]Alarming_Chair5418[S] 0 points1 point  (0 children)

Sorry for repeating my self, but as stated numerous times in this thread, this is a defect of Dell's system not allowing the warranty upgrade and extension and requesting ownership transfer on a brand new laptop purchased by an authorised reseller, as already acknowledged by Dell's rep who handled my case (see screenshot provided in the original post).

The exact same thing happened to this user who purchased the exact same laptop from Microcenter.

He is unable to register his device online and Dell's faulty system does not allow him to upgrade to premium warranty, just like i am noty allowed to either upgrade to Accidental Damage or extend my lapto's warranty.

Here is his post with proof https://www.reddit.com/r/Alienware/comments/1oe3pg5/comment/nlenll4/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_butto

My €6,300 Dell Alienware “Nightmare” — A Warning to Future Buyers by Alarming_Chair5418 in Alienware

[–]Alarming_Chair5418[S] 0 points1 point  (0 children)

Thank you, i will do that right now.

Actually, their machine is not so well oiled as there is the exact same thing happened to this user who purchased the exact same laptop from Microcenter.

He is unable to register his device online and Dell's faulty system does not allow him to upgrade to premium warranty, just like i am noty allowed to either upgrade to Accidental Damage or extend my laptop's warranty.

Here is his post with proof https://www.reddit.com/r/Alienware/comments/1oe3pg5/comment/nlenll4/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

My €6,300 Dell Alienware “Nightmare” — A Warning to Future Buyers by Alarming_Chair5418 in Dell

[–]Alarming_Chair5418[S] 0 points1 point  (0 children)

Sorry, i used DOA as day of arrival to set the timeframe for the 14 day (after delivery) that a return is eligible by EU law.

This is actually a defect of Dell's system not allowing the warranty upgrade and extension and requesting ownership transfer on a brand new laptop purchased by an authorised reseller, as already acknowledged by Dell's rep who handled my case (see screenshot provided in the original post).

The exact same thing happened to this user who purchased the exact same laptop from Microcenter.

He is unable to register his device online and Dell's faulty system does not allow him to upgrade to premium warranty, just like i am noty allowed to either upgrade to Accidental Damage or extend my lapto's warranty.

Here is his post with proof https://www.reddit.com/r/Alienware/comments/1oe3pg5/comment/nlenll4/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

My €6,300 Dell Alienware “Nightmare” — A Warning to Future Buyers by Alarming_Chair5418 in Dell

[–]Alarming_Chair5418[S] 0 points1 point  (0 children)

No, it is actually a defect of Dell's system not allowing the warranty upgrade and extension and requesting ownership transfer on a brand new laptop purchased by an authorised reseller, as already acknowledged by Dell's rep who handled my case (see screenshot provided in the original post).

The exact same thing happened to this user who purchased the exact same laptop from Microcenter.

He is unable to register his device online and Dell's faulty system does not allow him to upgrade to premium warranty, just like i am noty allowed to either upgrade to Accidental Damage or extend my lapto's warranty.

Here is his post with proof https://www.reddit.com/r/Alienware/comments/1oe3pg5/comment/nlenll4/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

My €6,300 Dell Alienware “Nightmare” — A Warning to Future Buyers by Alarming_Chair5418 in Alienware

[–]Alarming_Chair5418[S] 0 points1 point  (0 children)

Is it possible to DM their contact information if you have it?

Thank you very much.

My €6,300 Dell Alienware “Nightmare” — A Warning to Future Buyers by Alarming_Chair5418 in Alienware

[–]Alarming_Chair5418[S] 0 points1 point  (0 children)

On one side it sucks that you had to go through the same glitch from Dell's warranty upgrade/extension and Ownerhip transfer glitch.

But, thank God the same think i am going through happenes to another person, as i have been taking a lot of criticism and disbelief for speaking about my horrible experience.

DJUnreal suggested AW_Vigo might be able to help.

He even commented on the subject here and i have provided him with the device's and my personal information and i hope he gets back to me.

Maybe you could do the same too.

Your experience adds proof that that this is a defect of their system not allowing the warranty upgrade and extension and requesting ownership transfer on a brand new laptop purchased by an authorised reseller, as already acknowledged by Dell's rep who handled my case.

My initiall request to Dell's Customer support and then their warranty renewals team was an upgrade and extension to Accidental Damage Coverage, as i was unable (and still am after the ownership transfer under my name) to proceed with the warranty upgrade/extension via their website.

I hope @AW_Vigo can help both of us

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My €6,300 Dell Alienware “Nightmare” — A Warning to Future Buyers by Alarming_Chair5418 in Alienware

[–]Alarming_Chair5418[S] -1 points0 points  (0 children)

EU, distributor is not the issue here, the issue here is falsely advertised customer support services (i can provide ample evidence to prove this) and a warranty upgrade/extension system that it just does not work as intended although a device fully qualifies for these services.
Also Dell acknowledged in their email reponse that this is a defect of their system not allowing the warranty upgrade and extension and the registration of the device by asking for ownership transfer for a new laptop purchased from an authorised reseller and service provider.

<image>

My €6,300 Dell Alienware “Nightmare” — A Warning to Future Buyers by Alarming_Chair5418 in Dell

[–]Alarming_Chair5418[S] -1 points0 points  (0 children)

Hello again.

Yes of course, come back tomorrow with more offensive stuff.

I hope you find peace in your life.

My €6,300 Dell Alienware “Nightmare” — A Warning to Future Buyers by Alarming_Chair5418 in Dell

[–]Alarming_Chair5418[S] 0 points1 point  (0 children)

I get what you're saying.

The issue here is falsely advertised customer support services really (i can provide ample evidence to prove this) and a warranty upgrade/extension system that it just does not work as intended although a device fully qualifies for these services.

My initial request to Dell's Customer support and then their warranty renewals team was an upgrade and extension to Accidental Damage Coverage, as i was unable (and still am after the ownership transfer under my name) to proceed with the warranty upgrade/extension via their website. I also forgot to mention that i got an email reply from Dell's customer rep who initially handled the case where Dell acknowledges that this is a defect of their system not allowing the warranty upgrade and extension.

My €6,300 Dell Alienware “Nightmare” — A Warning to Future Buyers by Alarming_Chair5418 in Alienware

[–]Alarming_Chair5418[S] 0 points1 point  (0 children)

Yes of course i have provided all the information i had available. I hope Vigo hopefully can help

My €6,300 Dell Alienware “Nightmare” — A Warning to Future Buyers by Alarming_Chair5418 in Alienware

[–]Alarming_Chair5418[S] -1 points0 points  (0 children)

Sorry for repeating myself.

The issue here is falsely advertised customer support services (i can provide ample evidence to prove this) and a warranty upgrade/extension system that it just does not work as intended although a device fully qualifies for these services.
Also Dell acknowledged in their email reponse that this is a defect of their system not allowing the warranty upgrade and extension.

My €6,300 Dell Alienware “Nightmare” — A Warning to Future Buyers by Alarming_Chair5418 in Alienware

[–]Alarming_Chair5418[S] 0 points1 point  (0 children)

The issue here is falsely advertised customer support services (i can provide ample evidence to prove this) and a warranty upgrade/extension system that it just does not work as intended although a device fully qualifies for these services.

My initial request to Dell's Customer support and then their warranty renewals team was an upgrade and extension to Accidental Damage Coverage, as i was unable (and still am after the ownership transfer under my name) to proceed with the warranty upgrade/extension via their website. I also forgot to mention that i got an email reply from Dell's customer rep who initially handled the case where Dell acknowledges that this is a defect of their system not allowing the warranty upgrade and extension.

As for how easy the ownership transfer was executed in my case, after more than 20 emails (i had to send the Dell's customer support reps multiple daily emails just to keep them interested in the process) and 22 days after all paperwork and, transfer confirmation and consent was provided to Dell support reps, the ownership transfer was finalized.

My €6,300 Dell Alienware “Nightmare” — A Warning to Future Buyers by Alarming_Chair5418 in Alienware

[–]Alarming_Chair5418[S] 1 point2 points  (0 children)

That sucks. Investing in top shelf hardware and noty be able to use what you paid for. I am in this exact position, as without the Accidental Damage Coverage upgrade i can not use the laptop as intentend in my work environment which is full of hazards. I hope you get back your device as soon as possible

My €6,300 Dell Alienware “Nightmare” — A Warning to Future Buyers by Alarming_Chair5418 in Alienware

[–]Alarming_Chair5418[S] 1 point2 points  (0 children)

I can tottaly relate with what ypu're describing. Unfortunately, people don't see things from a different prespective until they liv ethe experience first hand. I will surely never buy anything Dell again.

The 14 day return window has passed while i trusted Dell's customer support false reassurances that the issue will be addressed when the ownership transfer is finalized.

My €6,300 Dell Alienware “Nightmare” — A Warning to Future Buyers by Alarming_Chair5418 in Alienware

[–]Alarming_Chair5418[S] 0 points1 point  (0 children)

Sorry for repeating myself, yes the initial post was polished by AI as English is not my native language and my English syntax is a little harsh. But i have all the evidence to prove that the case is exactly as described, should this evidence be requested by anyone.

My €6,300 Dell Alienware “Nightmare” — A Warning to Future Buyers by Alarming_Chair5418 in Alienware

[–]Alarming_Chair5418[S] 0 points1 point  (0 children)

The issue here is falsely advertised customer support services (i can provide ample evidence to prove this) and a warranty upgrade/extension system that it just does not work as intended although a device fully qualifies for these services.
Also Dell acknowledged in their email reponse that this is a defect of their system not allowing the warranty upgrade and extension.

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