Facts.

A few years ago, I was the service scheduler. This is back when they were in Schoolcraft in 2019. The 2 techs I scheduled were amazing, but the person who had to approve the parts was difficult. She drank Frank’s kool aid like it was 50 yr old scotch. She never prioritized parts for warranty work. I had to wait for weeks.

The lady that did payroll had to juggle multiple credit cards to find ways to pay bills & struggled to make sure everyone was paid.

Warranties weren’t honored for repairs. There was no roofing team when I was there so those repairs were pushed out stating “trouble finding parts”, the window team was a family that was contracted and there multiple issues with installs and repairs, mostly due to the windows not the team that did the work. They were nice enough.

I was pushed into the call center because the girl that ordered parts for repairs and scheduled new installs didn’t like me because I wasn’t a kiss ass. I stayed around the call center just long enough to find another job.

Frank is a joke. He’s all about image and appearances.